Kristen Povilaitis
Acworth
Summary
Experienced office manager and administration professional with several years of experience in overseeing a wide variety of essential functions in fast paced businesses. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in payroll administration, schedule management, and managing deadlines.
Overview
6
6
years of professional experience
Work History
Office Manager
Fletch Barney Plumbing LLC
Marietta
08.2021 - Current
- Managed office operations and coordinated daily administrative tasks.
- Oversaw scheduling and maintained employee calendars for efficient workflow.
- Facilitated communication between staff and vendors to streamline processes.
- Implemented office policies and procedures to enhance operational efficiency.
- Assisted in preparing reports and documentation for management review.
- Trained new employees on office procedures and software systems.
- Maintained filing system for records, correspondence and other documents.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Supervised staff members, organized schedules and delegated tasks.
- Provided administrative support to management team including preparing reports and presentations.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Computed balances, totals or commissions to support accounting team.
Program Director
Sober Living America
Canton
12.2019 - 08.2021
- Led program development for recovery services across multiple locations.
- Managed staff training and development to enhance service delivery.
- Implemented operational procedures to improve program efficiency.
- Oversaw administrative support staff to facilitate day-to-day program activities.
- Maintained communication with clients throughout their involvement in the program.
- Collaborated with external partners to leverage resources for the program's success.
- Directed staff training on technical aspects of programming activities.
- Collected key program data and analysis to support continuous improvement.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.
Education
Some College (No Degree) - Psychology
University of North Georgia
Dahlonega, GASkills
- Financial accounting
- Account reconciliation
- Office management
- Proposal writing
- Payroll processing
- Staff management
- Operations management
- Scheduling and calendar management
- Vendor engagement
Timeline
Office Manager
Fletch Barney Plumbing LLC
08.2021 - Current
Program Director
Sober Living America
12.2019 - 08.2021
Some College (No Degree) - Psychology
University of North Georgia