Kristena Froman
Cumming
Summary
Results-driven professional with strong problem-solving and time management skills in retail environments. Experienced in optimizing product placement and collaborating with teams to enhance customer experiences, aiming to elevate store performance and satisfaction.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Merchandising Associate
Lowes Home Improvement Warehouse
Suwanee
01.2026 - Current
- Organized merchandise displays to enhance customer experience and drive sales.
- Utilized planograms to optimize product placement on shelves.
- Developed visual display solutions for promotional events, attracting customer attention and increasing foot traffic.
- Supported seasonal merchandising efforts to enhance store presentation.
- Provided tailored product recommendations to customers, improving satisfaction and store engagement.
- Maintained inventory levels by restocking shelves daily.
- Collaborated with team members to ensure product availability.
- Conducted regular audits of inventory for accuracy.
- Ensured that all merchandise was correctly priced and tagged according to established standards.
- Adhered strictly to safety regulations while handling hazardous materials during shipping and receiving process.
Special Services Associate
Home Depot
Cumming
02.2025 - 06.2025
- Processed customer orders and returns efficiently and accurately.
- Maintained knowledge of current promotions and product offerings.
- Provided knowledgeable support during peak business hours effectively.
- Handled cash transactions and balanced registers daily to ensure accuracy and security.
- Greeted customers and assessed needs to provide tailored assistance.
- Kept work area neat, clean, and well-stocked at all times.
- Facilitated customer transactions, including returns and exchanges.
- Utilized active listening skills to address customer questions and resolve complaints effectively.
Flooring Installer
Southeastern Commercial Flooring
Woodstock
01.2001 - 10.2008
- Installed various types of flooring according to project specifications.
- Prepared surfaces by removing old flooring and ensuring proper leveling.
- Reviewed blueprints and drawings to accurately plan and execute flooring layouts.
- Operated hand and power tools to cut and shape flooring materials precisely.
- Collaborated with team members to ensure timely completion of large-scale installation projects.
- Resolved unexpected issues on job sites, maintaining project timelines and quality standards.
- Conducted final inspections to verify quality of completed flooring installations.
- Maintained clean work areas throughout project duration.
- Removed old flooring materials such as carpets or tiles.
Education
Associate of Applied Science - Interior Design
Gwinnett Technical College
Lawrenceville, GA06-2009
Skills
- Retail sales expertise
- Planogram implementation
- Inventory management
- Brand knowledge
- Problem solving
- Time management
- Team collaboration
- Planogram management
- Active listening
Certification
OSHA 30
Timeline
Merchandising Associate
Lowes Home Improvement Warehouse
01.2026 - Current
Special Services Associate
Home Depot
02.2025 - 06.2025
Flooring Installer
Southeastern Commercial Flooring
01.2001 - 10.2008
Associate of Applied Science - Interior Design
Gwinnett Technical College