Kristenee Jackson

• Verified patient insurance eligibility and benefits to ensure accurate billing processes.

• Communicated with insurance providers to resolve discrepancies and expedite claim approvals.

• Maintained detailed records of insurance verification activities to ensure compliance with audit standards.

• Collaborated with dental staff to facilitate seamless patient registration and financial discussions.

• Monitored changes in insurance policies to ensure ongoing compliance with industry standards and regulations.

• Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.

• Assisted patients in understanding their insurance benefits and financial obligations for treatment plans.

• Updated patient records with accurate, current insurance policy intormation

• Exhibited professionalism and attention to detail in insurance verification tasks, consistently exceeding performance expectations.

• Reduced errors in billing by accurately maintaining patient records with updated insurance information.

• Expedited patient registration process by efficiently validating eligibility for various insurance plans.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Recorded payments to patient accounts for accurate financial tracking. Recorded payments to accounts and maintained records..

• Reviewed insurance policies for patient eligibility and coverage details.
• Entered and updated patient information in electronic health record systems.

• Greeted and assisted visitors, ensuring a welcoming atmosphere for clients and staff.

• Scheduled appointments using electronic calendar systems, optimizing front office workflow.

• Managed multi-line phone system, directing calls to appropriate departments efficiently.

• Maintained accurate records of visitor logs and appointment schedules for reference and compliance.

• Processed incoming mail and packages, maintaining organized distribution for team members.

• Assisted in maintaining cleanliness and organization of the reception area to create a professional environment.

• Maintained professionalism while handling sensitive customer information, upholding privacy and confidentiality standards.

• Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

• Utilized office software proficiently for data entry and reporting, supporting seamless front office operations.

• Managed phone calls and routed inquiries to relevant staff members.
• Scheduled appointments and maintained the front office calendar efficiently.