Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Kristen Harper

Kristen Harper

Brunswick

Summary

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

Overview

26
26
years of professional experience
3
3

Certifications

Work History

Student Assistant

Coastal Pines Technical College
03.2025 - Current
  • Performs clerical duties for the Office of Student Affairs.
  • Greeted incoming office visitors, answered questions, and directed individuals to office locations.
  • Assists students and prospective students in completing the admissions application process.
  • Assists students and prospective students in completing the applications needed for financial aid.
  • Supported administrative staff with data entry tasks, ensuring accuracy in record-keeping systems.
  • Responsible for answering the phone for the Golden Isles Campus and directing students on next steps in the enrollment process or connecting them with other offices on campus.
  • Assist with special projects.
  • Performed clerical tasks such as photocopying, scanning documents efficiently while maintaining confidentiality when necessary.
  • Provided excellent customer service to students and staff at the front desk, addressing inquiries and concerns promptly.
  • Enhanced campus safety, conducting regular checks and reporting potential hazards.
  • Provided critical support during enrollment periods, streamlining process for both students and staff.

Owner, Paint & Cabinet Installer

A&D Paint Company
01.2009 - 01.2014
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Preserved clean workspaces throughout all stages of the installation process, minimizing disruptions for clients'' homes or businesses.
  • Mixed paint, repaired drywall, removed wallpaper, prepared surfaces for painting.
  • Selected appropriate type of paint and other materials for specific surfaces.
  • Utilized brushes, hand sprayers, and rollers to create various textures, installed cabinetry, trim and moldings.
  • Followed safety procedures and properly used protective gear while painting.
  • Conducted final work check to assess quality and make corrections if necessary.

Billing Clerk

South Georgia Freight
01.2006 - 11.2009
  • Handled account payments and provided information regarding outstanding balances..
  • Monitored outstanding invoices and performed collections duties.
  • Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
  • Managed invoicing and payment processing operations.
  • Maintained detailed records of customer payments and billing adjustments.
  • Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
  • Created new hire and termination documents for payroll.
  • Processed manual checks for employees in accordance with company policies.
  • Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
  • Processed timecards and payroll data for team of employees.
  • Held human resource responsibilities included scheduling for drivers.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 15+ fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.

Tech Support Agent & Quality Assurance Agent

CallTech Communications
11.2001 - 01.2003
  • Provided technical support services for AT&T FastAccess home subscribers.
  • Provided extensive customer support, specialized in problem-solving and the de-escalation of calls from dissatisfied/irate customers.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Managed high call volume efficiently, addressing customer concerns promptly and professionally.
  • Wrote and reviewed tickets to request maintenance to various types of equipment.
  • Enhanced communication skills through active listening techniques during customer interactions, resulting in more effective problem-solving abilities.
  • Conducted remote desktop sessions to assist clients in resolving technical problems swiftly.
  • Documented support interactions for future reference.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.

Girl Scout Troop Leader

Girl Scouts of America
01.2000 - 11.2001
  • Led weekly Troop meetings at 9 elementary schools in my area for groups of girls, ages 6 to 12.
  • Managed membership rosters and club dues
  • Assisted in preparing recreational materials and supplies for each activity.
  • Devised creative learning experiences by incorporating various forms of media, art, and technology into troop meetings.
  • Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to campers.
  • Strengthened parental involvement through regular communication updates on their child''s progress within the Girl Scouts program.
  • Safeguarded the well-being of all troop members by adhering to strict safety guidelines during meetings, outings, and events.
  • Collaborated with other Troop Leaders to exchange ideas, enhancing program offerings for the entire Girl Scout organization.
  • Recognized individual achievements by awarding badges and certificates, boosting troop morale and motivation levels.

Education

Associate of Applied Science - Business Technology

Coastal Pines Technical College
Brunswick, Ga
05.2027

Associate of Applied Science - Computer And Information Systems

Southern Regional Technical College
Moultrie, Ga
05-2004

Skills

  • Strong dedication to tasks and focuses on accuracy

  • Proficient in advanced computer applications

  • CompTIA A certification

  • Certified in website design

  • Adaptable learner

  • Excellent customer service

  • Organized file management

  • Office administration

  • Demonstrated leadership abilities

  • Leadership qualities

  • Administrative tasks

Certification

  • CompTIA - A+ Certified
  • CompTIA - Competency in Technology Basics Certified
  • Website Design



Timeline

Student Assistant

Coastal Pines Technical College
03.2025 - Current

Owner, Paint & Cabinet Installer

A&D Paint Company
01.2009 - 01.2014

Billing Clerk

South Georgia Freight
01.2006 - 11.2009

Tech Support Agent & Quality Assurance Agent

CallTech Communications
11.2001 - 01.2003

Girl Scout Troop Leader

Girl Scouts of America
01.2000 - 11.2001

Associate of Applied Science - Business Technology

Coastal Pines Technical College

Associate of Applied Science - Computer And Information Systems

Southern Regional Technical College

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Kristen Harper