Kristi Lawton
Atlanta
Summary
Offering strong foundation in healthcare and patient advocacy, eager to learn and develop in supportive environment. Contributes ability to quickly grasp new concepts and apply problem-solving skills in dynamic settings. Ready to use and develop communication and organizational skills in healthcare.
Overview
14
14
years of professional experience
Work History
Hospice Consultant
Southern Comfort Hospice
08.2024 - 01.2025
- Expanded community outreach efforts, raising awareness about available hospice services within the local area.
- Evaluated program effectiveness using key performance indicators, identifying areas for growth or improvement.
- Implemented quality assurance measures for consistent high-quality care across all aspects of hospice services.
- Developed strategic partnerships with local healthcare providers for more efficient coordination of Hospice services.
Regional Sales Representative
NavCare INC.
06.2022 - 06.2024
- Scheduled appointments with medical professionals to sell specific products.
- Increased product and brand awareness by marketing to critical access hospitals, health systems and primary care providers.
- Analyzed market competition and created sales forecasts.
- Increased value to clients through product knowledge.
- Assessed client needs and sold appropriate products.
- Visited stakeholders at hospitals and physician offices to present information on Chronic Care Management and Transitional Care Management.
- Compiled, analyzed and distributed care management services performance information each week.
- Leveraged cold calling, in-person visits and referrals to build leads.
- Identified new customers through pipelining, pre-qualification and territory analysis and management.
Regional Sales Manager
EarthCam Inc
09.2018 - 03.2021
- Generate leads by cold calls and e-mail campaigns
- Facilitate both face to face and webinar presentations to decision makers
- Negotiate rates and obtain signed contracts from industry leaders
- Manage both short and long term sales cycle opportunities
- Actively target, develop, maintain, and close funnel of sales opportunities while documenting all sales activities in the CRM
- Serve EarthCam Inc clients as the go to technology expert and solutions consultant in the security and webcam industry
- Provide timely and accurate reports to the management team including, but not limited to, weekly activities reports, opportunities generated, forecast, and other reports as necessary
- Developed and managed regional sales program and market operations.
- Met regional sales objectives by developing and implementing promotion strategies, coordinating sales team and servicing key accounts to fortify business relationships.
Strategic Account Manager
MarketSource Inc
11.2016 - 09.2018
- Direct communication with clients and client customers, presenting products and solutions, explaining quotes, and providing contracts
- Worked directly with the Director of Sales, Engagement Manager, Project Manager, and Logistics Manager to build an account plan and was responsible for client management of 650 customers based on the account plan
- Prepared, processed, and ensured accurate completion of customer contract documents while building financial models which resulted in more than 5 million dollars in revenue
- Responsible for inbound and outbound calls to generate new leads and close current opportunities
- Maintained a quota of 98%
- Recorded call history and track sales forecast in Salesforce.
- Worked with technical account management, sales and product teams to identify and remove obstacles blocking advertiser performance.
Inside Sales Rep / Sdr - Sales Development Rep
Peleman Industries
03.2015 - 10.2016
- Implemented a consultative selling approach on all inbound calls
- Acted as a liaison between outside sales representatives and 150 accounts
- Produced $9,500.00 in net sales volume during an average month
- Conducted business to business telephone sales
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Quoted prices, credit terms and other bid specifications
- Negotiated prices, terms of sales and service agreements
- Responded to all customer inquiries in a timely manner
- Maintained detailed account records and contact logs using a company designed CRM
- Exceeded team sales goals by 10%.
- Cultivated and strengthened customer relationships to drive revenue growth.
Technical Support Representative
Verizon Wireless Corporation Office
06.2011 - 04.2015
- Issued license codes to new and existing customers
- Provided base level IT support to company personnel
- Resolved customer complaints and concerns with strong verbal and negotiation skills
- Displayed courtesy and strong interpersonal skills with all customer interactions
- Built and maintained successful relationships with service providers, dealers and consumers
- Maintained composure and patience in face of difficult customer situations
- Processed an average of 50 inbound and outbound technical support calls per day
- Assisted with lead generation
- Provided professional customer service consultations on troubleshooting, activation issues, network issues, and new tech features
- Researched, resolved and followed up on customer issues
- Handled a large volume of phone calls, chat and emails
- Soft-sold additional services
- Researched, documented and escalated cases to higher levels of support according to internal procedures
- Created new account, reset passwords and configured access for users
- Troubleshot hardware issues and worked with service providers to facilitate repairs.
- Handled customer service issues by providing guidance or escalating for advanced support.
Education
Bachelor of Science - Business Administration
Stevens College
St. Louis, MO01.2010
Skills
- Revenue Generation
- Proficiency in CRM Software
- Strategic Forecasting
- Performance Management Skills
- Persuasive Communication Talents
- Knowledge of Closing Techniques
- Needs Analysis
- Team Management
- Problem Resolution
- Relationship Building
- Care coordination
- Family support
- Cultural sensitivity
- Grief counseling
- End-of-life planning
- HIPAA compliance
- Emotional support
- Community resources
- Quality improvement
- Care plan development
- Discharge planning
- Continuing education
- Patient rights
- Teamwork and collaboration
- Patient education
- Relationship building
Contact
Atlanta, GA 30312
Timeline
Hospice Consultant
Southern Comfort Hospice
08.2024 - 01.2025
Regional Sales Representative
NavCare INC.
06.2022 - 06.2024
Regional Sales Manager
EarthCam Inc
09.2018 - 03.2021
Strategic Account Manager
MarketSource Inc
11.2016 - 09.2018
Inside Sales Rep / Sdr - Sales Development Rep
Peleman Industries
03.2015 - 10.2016
Technical Support Representative
Verizon Wireless Corporation Office
06.2011 - 04.2015
Bachelor of Science - Business Administration
Stevens College
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