Kristi Montealvo
Locust Grove
Summary
Dynamic Customer Service Representative with a proven track record at Pace's Restoration, adept at resolving conflicts and enhancing client loyalty through engaged listening and analytical reasoning. Skilled in efficient data input, I consistently deliver satisfactory outcomes, fostering strong relationships and repeat business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Pace's Restoration
01.2008 - 03.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Applied Science -
Southern Crescent Technical College
Griffin, GA12-2025
Skills
- Client support
- Engaged listening
- Analytical reasoning
- Efficient data input
Certification
Office Accounting Specialist
Payroll Accounting Specialist
Enrolled Agent
Tax Preparation Specialist
Timeline
Customer Service Representative
Pace's Restoration
01.2008 - 03.2011
Associate of Applied Science -
Southern Crescent Technical College
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