Kristi Mullinax
Braselton
Summary
Detail-oriented Patient Care Representative with expertise in patient scheduling, effective communication, and problem-solving. Committed to enhancing patient experiences through compassionate support and seamless coordination of care.
Overview
12
12
years of professional experience
Work History
Patient Care Representative
Longstreet/NGHS Cancer Center
Braselton
11.2013 - Current
- Facilitated patient scheduling and appointment management for cancer treatment services.
- Provided compassionate support to patients and families during treatment processes.
- Maintained accurate patient records in the electronic health record system.
- Coordinated communication between medical staff and patients to ensure timely care updates.
- Assisted patients with insurance verification and financial counseling services.
- Managed patient inquiries and resolved concerns with empathy and professionalism.
- Created educational materials to empower patients with information about available resources and services.
- Collaborated with cross-functional teams to enhance patient care experiences at the center.
- Assisted healthcare providers in managing patient care by coordinating appointments, referrals, laboratory tests, and medical records.
- Answered incoming calls from patients and other healthcare professionals to answer questions or provide information.
- Greeted patients upon arrival and maintained a clean reception area for visitors.
- Maintained updated knowledge of HIPAA regulations related to the release of confidential medical information.
- Facilitated communication between physicians, nurses, pharmacists, insurance companies, and other stakeholders regarding patient care plans.
- Provided assistance with registration paperwork during new patient intakes.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Processed payments from patients using cash registers or computer software programs.
- Managed logistics for patient intake and implementation of appropriate courses of treatment.
- Coordinated with pharmaceutical representatives and physicians to schedule presentations.
- Scheduled evaluations and procedures for patients.
- Obtained patient address, insurance information, contact information and medical history.
- Assisted with scheduling of diagnostic tests such as X-rays, CT scans or MRIs.
- Performed basic clerical duties such as photocopying documents and filing papers.
- Processed patient intake information and updated medical records prior to treatment.
- Resolved complex customer service issues to improve patient and family satisfaction.
- Coordinated patient referrals to specialists and other healthcare services.
Education
High School Diploma -
UNG
Oakwood, GA01-2001
Skills
- Patient scheduling
- Electronic health records
- Insurance verification
- Communication coordination
- Strong attention to detail
- Customer relationship management
- Patient support services
- Care plan facilitation
- Problem solving
- Effective communication
- Troubleshooting inquiries
- Patient relations
- Appointment scheduling
- Patient registration
- Documentation
- Payment collection
- Electronic medical records
- Telephone etiquette
- Workflow optimization
- Patient reception management
- Front desk operations
- Multitasking Abilities
- Route messages
- Schedule patients
- Decision-making
- referral coordination
- attention to detail
- cross-functional collaboration
- Referral tracking
- Referring physician communication
Timeline
Patient Care Representative
Longstreet/NGHS Cancer Center
11.2013 - Current
High School Diploma -
UNG