Kristiauna N. Sims
Atlanta,MI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Shift Manager
Dunkin Donuts & Baskin Robbins
01.2019 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Mentored an average of 3 new hires at a time, ensuring they were equipped with the necessary skills to provide excellent customer service.
- Achieved consistently high customer satisfaction ratings by maintaining a strong focus on quality service delivery.
- Led team meetings focused on setting goals, reviewing progress, and sharing best practices among colleagues.
- Improved team performance with regular coaching and feedback sessions.
- Facilitated seamless handovers between shifts to maintain an organized and efficient workspace.
- Streamlined shift operations for increased efficiency by implementing new scheduling procedures.
Customer Service Manager
Dominos's Pizza
08.2015 - 08.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Customer Service Cashier
Cinnabon Bakery
08.2014 - 08.2015
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Education
Cosmetology - Cosmetology
Aveda Institute
Atlanta09.2015
High School Diploma -
Wharton High School
Tampa, FL05.2014
Skills
- Training and coaching
- Innovation and Creativity
- Brand Awareness
- Workforce Management
- Positive Attitude
- Time management skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Punctual and Reliable
- Team Leadership
- Patience and Empathy
Certification
- Certificate of completion - Aveda Institute school of Cosmetology
- Master Cosmetology License - 2015
- Certified Lash Technichian- 2015 : Amazing lash Studio
Hibbies include all things creative! i love to skate, im very musically inclined .
I love all things creative . If you cant tell by now i love anything that includes using my creative mind to make and capture art. Some of these hobbies include , singing, dancing , and skating. Hair i wouldn't consider a hobby that's easily turned into my passion of mine !
Timeline
Customer Service Shift Manager
Dunkin Donuts & Baskin Robbins
01.2019 - 02.2021
Customer Service Manager
Dominos's Pizza
08.2015 - 08.2018
Customer Service Cashier
Cinnabon Bakery
08.2014 - 08.2015
Cosmetology - Cosmetology
Aveda Institute
High School Diploma -
Wharton High School
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