Personable,dedicated and customer focused with extensive experience in the hospitality field. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Buford City Schools
03.2024 - Current
Supervised lunchroom and recess activities.
Upheld classroom routines to support student environments and maintain consistent schedules.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Kept students on-task with proactive behavior modification and positive reinforcement strategies.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Conference Service Manager
Chateau Elan Resort & Winery
02.2023 - 03.2024
Worked with professional and trade associations to create memorable and successful events.
Created program activities, agendas and budgets based on client requirements.
Chose facilities, inspected spaces and planned set up and execution to exceed client expectation.
Applied industry knowledge and personal expertise to customize meetings, conferences and conventions to specific standards.
Oversaw advanced event registration and day-of check-in to handle high volume of guests.
Selected catering services for different types of events, balancing cost, menu and term options against client demands.
Drove growth in event management business by continuously researching and implementing improved strategies to exceed client expectations.
Created cost-effective event budgets by researching and comparing available vendors and locations.
Wedding & Social Catering Manager
Lanier Islands Resort
09.2021 - 06.2022
Improved results continuously by conducting thorough reviews of events' successes and failures.
Inspected event facilities to verify conformance to customer requirements.
Coordinated event catering, signage, displays, security and transportation for participants.
Met with service providers to evaluate offerings and pricing structures.
Organized venues, budgets, guest lists, catering and event timelines.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Prioritized and organized tasks to efficiently accomplish service goals.
Project Coordinator
Robert E Mason
08.2018 - 02.2019
Include:
Maintaining and monitoring project plans, project schedules, work hours, budgets and expenditures
on multiple jobs/projects
Documenting and following up on important action items and decisions from meetings
Fast paced turn around on most projects between sales to completion
Strong communication and organization to be able to present on a moment’s notice about budget,
hours, etc.
Event Specialist
CE Rental
08.2016 - 08.2018
And responsibilities include:
Quote and order creation for large scale events ranging from 10-2500 attendees
Execute planning, development and day of design/management for clients
Enhance a team environment between internal and external team members
Achieve and maintain a strong sales goal of $750,000 a year
Create day of play book for all event set ups and break downs
Keep strong relationships with internal and external customers.
Education
B.S - Criminal Justice Administration
University of Mount Olive
Mount Olive, NC
Skills
Attendee Relations
Program Planning and Development
Regulatory and Legal Compliance
Information Verification
Problem Anticipation and Resolution
Budget Planning and Administration
Inquiry Response
Event Billing
Staff Leadership
Service Coordination
Conference and Convention Planning
Contact
Sugar Hill, GA 30518
Timeline
Substitute Teacher
Buford City Schools
03.2024 - Current
Conference Service Manager
Chateau Elan Resort & Winery
02.2023 - 03.2024
Wedding & Social Catering Manager
Lanier Islands Resort
09.2021 - 06.2022
Project Coordinator
Robert E Mason
08.2018 - 02.2019
Event Specialist
CE Rental
08.2016 - 08.2018
B.S - Criminal Justice Administration
University of Mount Olive
Similar Profiles
Callie StricklandCallie Strickland
4TH GRADE TEACHER at Buford City Schools4TH GRADE TEACHER at Buford City Schools