Kristin Ables
Atlanta
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
14
14
years of professional experience
Work History
Parish Success Specialist
Life Teen, Inc.
01.2022 - Current
- Provide support and coaching for 1600+ worldwide parishes
- Oversee 40+ Area Contacts throughout North America
- Onboard and train new Area Contacts for a 1:30 parish ratio
- Data entry for Salesforce for all customers
- Provide assistance and hospitality at Life Teen Events
- Host yearly retreat and gathering for the Area Contacts
Customer Support Coordinator
Life Teen, Inc.
01.2017 - 12.2021
- Coordinated customer support operations to enhance service delivery and response times.
- Collaborated with cross-functional teams to address product issues and enhance user experience.
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Served as a key liaison between customers and internal departments, facilitating timely resolutions for urgent matters.
Director of Youth Ministry/Director of Faith Formation
Our Lady of Good Counsel Catholic Church
09.2013 - 01.2017
- Acted as Area Contact for Arkansas for Life Teen
- Plan and coordinate weekly events and major retreats
- Plan and execute seasonal fundraisers
- Communicate/coordinate with over 100 parents
Production Coordinator – TLC Project
Park Slope Productions
04.2013 - 06.2013
- Hired and supervised multiple Production Assistants
- Helped coordinate timecards and payroll
- Booked all travel and transportation for crew
- Worked in office and handled all communication
Assistant Production Coordinator – Beyond Scared Straight
Arnold Shapiro Productions
01.2012 - 01.2013
- Assistant Production Coordinator – “I Forgive You” Pilot
- Production Assistant – Beyond Scared Straight!
Education
Bachelor of Science - Entertainment Industry Studies
Belmont University
Nashville, TN12.2010
Skills
- Adaptable learner
- Service-oriented approach with radical hospitality
- Strong interpersonal skills
- Strong organizational abilities
- Maintains focus during challenging circumstances
- Skilled at prioritizing tasks simultaneously
- Proficient in Microsoft Office, Salesforce, and Mondaycom
- 75 WPM
Timeline
Parish Success Specialist
Life Teen, Inc.
01.2022 - Current
Customer Support Coordinator
Life Teen, Inc.
01.2017 - 12.2021
Director of Youth Ministry/Director of Faith Formation
Our Lady of Good Counsel Catholic Church
09.2013 - 01.2017
Production Coordinator – TLC Project
Park Slope Productions
04.2013 - 06.2013
Assistant Production Coordinator – Beyond Scared Straight
Arnold Shapiro Productions
01.2012 - 01.2013
Bachelor of Science - Entertainment Industry Studies
Belmont University
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