Kristin Marklew
Savannah
Summary
Accomplished Customer Service Supervisor with a proven track record at Omnicare, enhancing customer satisfaction and team productivity through effective resolution of escalated issues and targeted training. Skilled in Oasis and adept at reducing billing discrepancies, demonstrating both strong analytical abilities and leadership qualities.
Overview
17
17
years of professional experience
Work History
Customer Service Supervisor
Omnicare
02.2014 - Current
- Improve customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Conduct training and mentor team members to promote productivity and commitment to friendly service.
- Enhance team productivity through regular coaching, feedback, and performance evaluations.
- Review of all Oasis Private Pay Billing Salesforce cases.
- Headed the startup of the Oasis Billing and Customer Service departments at the Phoenix Shared Service Center.
- Collaborated with the Private Pay Billing Team to standardize the billing filters for all Oasis pharmacies.
Billing Supervisor
Omnicare
04.2011 - 01.2014
- Reduced discrepancies in billing reports with thorough review processes and diligent follow-ups on outstanding accounts.
- Monthly generation of facility and private pay invoices.
- New facility start ups. Created new pay plans, completed data requests for the Pricing Dept, and completed final check to ensure all billing was accurate prior to the first statement generation.
- Reviewed and responded to facility disputes via Omniview credit memos.
Lead Billing Specialist
Omnicare
08.2007 - 03.2011
Education
High School Diploma -
Mainland High School
Daytona Beach, FLSkills
- Extensive knowledge of Oasis
- Well versed with Hospice, Medicare D, Third Party Insurances, and Medicaid
- Knowledgeable in adjudication
- Familiar with facility contracts, pricing, and RX Claims
Timeline
Customer Service Supervisor
Omnicare
02.2014 - Current
Billing Supervisor
Omnicare
04.2011 - 01.2014
Lead Billing Specialist
Omnicare
08.2007 - 03.2011
High School Diploma -
Mainland High School
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