Summary
Overview
Work History
Education
Skills
Achievements
Timeline
Generic

Kristin Sottosanti

Stockbridge,Ga

Summary

Experienced in cultivating lasting client-company connections to increase sales and prosperity. Skilled in customer service, I excel at fostering relationships. Seeking a detail-oriented, collaborative work environment to drive productivity and successful outcomes. Looking for an opportunity with a company that values these principles.

Overview

26
26
years of professional experience

Work History

Product Flow | Shift Lead

Best Buy
01.2020 - Current
  • Managed the transition of the facility into a Customer Fulfillment Center, overseeing daily operations, inventory accuracy, and customer interactions.
  • Trained and mentored new and existing employees to create a highly productive and efficient facility, maximizing on their strengths and interests for optimal performance.
  • Maintained a clean and organized work environment that regularly surpassed company standards by 10%.
  • Excelled at customer interactions, problem solving and timely resolutions.
  • Emphasis on customer retention through a positive and empathetic attitude, focusing on their needs for products and services.

SWAT

Best Buy
01.2015 - 01.2020
  • Conducted accurate inventory assessments, collaborated with various centers to recover shortages, and prepared the store for annual Physical Inventory nights.
  • Produced the best year of accuracy with the lowest loss within the prior 15 years for the yearly Physical Inventory count.
  • Skilled at working independently and collaboratively in a team environment.
  • Highly self-motivated in achieving task completion.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Manager

Joe’s Crab Shack
04.1999 - 11.2014
  • Managed both front and back of house operations, ensuring service quality, food integrity, and administrative tasks were performed to the highest standards.
  • Emphasis on client relations, satisfaction and retention.
  • Participated in a Beta program to optimize inventory management, leading to a company-wide implementation of the system.

Education

Bachelor of Fine Arts - Photography

Ohio University
Athens, OH
01.1997

Skills

  • Leadership experience in operations and sales
  • Facilitated continuous improvement through goal-setting strategies
  • Communication
  • Client support
  • Cultivating authentic relationships with clients through actively listening, and providing accurate solutions to meet their current and future needs
  • Staff supervision
  • Coaching and mentoring
  • Conflict resolution

Achievements

Certificate of Excellence (2016) - Performance within Inventory/Merchandising department

Certificate of Achievement (2017) - Performance within Inventory/Merchandising department

Nominated for the 2021 Achievers Award for contributions to the conversion to a Customer Fulfillment Center

Awarded the 2024 Achievers Award for maintaining company standards, customer care and employee development.


Timeline

Product Flow | Shift Lead

Best Buy
01.2020 - Current

SWAT

Best Buy
01.2015 - 01.2020

Manager

Joe’s Crab Shack
04.1999 - 11.2014

Bachelor of Fine Arts - Photography

Ohio University

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Kristin Sottosanti