Kristina Cross
Waleska
Summary
Dynamic Front Office Specialist at WellStar Health System Inc, recognized for enhancing patient flow and reducing wait times. Leveraged exceptional communication and problem-solving skills to streamline operations and improve patient satisfaction. Successfully trained new staff, fostering a collaborative environment and ensuring consistent service excellence. Committed to compassionate patient care and efficient appointment scheduling.
Overview
6
6
years of professional experience
Work History
Front Office Specialist
WellStar Health System Inc
10.2019 - Current
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Improved overall efficiency by periodically reviewing processes and recommending changes to streamline operations when needed.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
- Scheduled appointments, sent reminders and updated master calendar.
- Expertly resolved conflicts or misunderstandings among patients or staff members to maintain a harmonious work environment.
- Provided forms to fill out or update and added latest information computer system.
- Facilitated clear communication between patients, providers, and insurance companies to resolve billing discrepancies and minimize financial burdens on patients.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Trained new team members on front office procedures, ensuring a consistent level of service excellence across all staff members.
- Served as liaison between clinical and administrative staff, fostering collaboration toward shared goals of excellent patient care delivery.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
- Trained and supervised employees on office policies and procedures.
Customer Service Representative
Sleepmed
01.2019 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
GED -
Cherokee Youth Works
Holly Springs, GA06.2013
Skills
- Patient care
- Customer service expertise
- Exceptional communication
- File organization
- Insurance verification
- Appointment scheduling
- Patient relations
- Document management
- Records management
- Problem-solving capacity
- Clerical support
- Time management proficiency
- Healthcare terminology
- Problem-solving skills
- Time management
- Listening skills
- Patient charting
- Scheduling appointments
- Data entry
- Scheduling and calendar management
- Schedule management
- Appointment setting
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Adaptability and flexibility
Timeline
Front Office Specialist
WellStar Health System Inc
10.2019 - Current
Customer Service Representative
Sleepmed
01.2019 - 07.2019
GED -
Cherokee Youth Works
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