Summary
Overview
Work History
Education
Skills
Insurance Licenses
Timeline
Generic

Kristina Israel

St. Marys

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Sales Agent

State Farm
04.2024 - Current
  • Working remotely as a sales agent for an office located in Atlanta, Ga.
  • Explained features and advantages of different types of products or services to promote sales.
  • Recorded accurate and efficient records in customer database.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Identified new business opportunities through cold calling, networking, marketing and prospective database leads.

Sales Agent

Progressive
07.2023 - 03.2024
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Achieved or exceeded company-defined sales quotas.
  • Recorded accurate and efficient records in customer database.

Customer Service Agent

GEICO
03.2016 - 05.2023
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Utilized strong problem-solving skills to quickly identify and address customer issues.
  • Addressed customer account discrepancies and concerns.
  • Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Perry High School
Perry, GA
05-2009

Skills

  • Account management
  • Upselling
  • CRM software
  • Cold calling
  • Relationship building
  • Data entry
  • Policy Knowledge
  • Customer billing
  • Call center customer service

Insurance Licenses

  • Property
  • Casualty
  • Life
  • Health

Timeline

Sales Agent

State Farm
04.2024 - Current

Sales Agent

Progressive
07.2023 - 03.2024

Customer Service Agent

GEICO
03.2016 - 05.2023

High School Diploma -

Perry High School

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Kristina Israel