Kristina Thompson
Macon,GA
Summary
Proven track record in enhancing customer satisfaction and loyalty, notably at Enmarket, through expert upselling and a professional demeanor. Skilled in money handling and problem-solving, I've successfully mentored teams to exceed sales goals by implementing effective sales strategies and merchandise display techniques, resulting in a significant increase in client retention.
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
16
16
years of professional experience
Work History
Sales Associate
Enmarket
06.2023 - Current
- Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provide positive first impressions to welcome existing, new, and potential customers.
- Provide excellent customer service.
- Maintain store on graveyard shift without supervision.
- Assist with product ordering.
- Engage with customers to effectively build rapport and lasting relationships.
- Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Managed efficient cash register operations.
Claims Service Representative 2
GEICO
10.2019 - 10.2023
- Followed up with customers on unresolved issues.
- Took incoming calls for new loss claims.
- Using provided evidence, made liability decisions.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures to assist with making liability decision.
- Generated, posted and attached information to claim files.
- Prepared insurance claim forms or related documents and reviewed for completeness.
- Reviewed outstanding requests and redirected workloads to complete projects on time.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
Shift Lead
Walgreens
03.2016 - 07.2019
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Assistant Manager
Friendly Express
10.2015 - 01.2016
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Shift Lead
Pilot Travel Center
08.2014 - 09.2015
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Evaluated staff performance and provided coaching to address inefficiencies.
Sales Associate
Flash Foods
06.2009 - 08.2014
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Greeted customers and provided outstanding customer service.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Education
Certificate of Technical Studies - Practical Nursing
Kirksville Area Technical Center
Kirksville, MO06.2007
Skills
- Upselling
- Professional demeanor
- Money handling
- Store opening and closing
- Client retention strategies
- Reliable and punctual
- Stocking and receiving
- Sales strategies
- Merchandise display
- Problem-solving
Timeline
Sales Associate
Enmarket
06.2023 - Current
Claims Service Representative 2
GEICO
10.2019 - 10.2023
Shift Lead
Walgreens
03.2016 - 07.2019
Assistant Manager
Friendly Express
10.2015 - 01.2016
Shift Lead
Pilot Travel Center
08.2014 - 09.2015
Sales Associate
Flash Foods
06.2009 - 08.2014
Certificate of Technical Studies - Practical Nursing
Kirksville Area Technical Center
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