Kristine Harmon
Milledgeville
Summary
Dynamic Retail Store Manager with a proven track record at Soiree at the Lake, excelling in sales management and employee training. Enhanced revenue through strategic inventory control and effective merchandising. Recognized for building strong teams and delivering exceptional customer service, driving operational success and fostering a positive work environment.
Results-driven Retail Store Manager adept at enhancing productivity and streamlining operations for improved efficiency. Possess key skills in inventory management, customer service excellence, and staff training. Excel in leadership, communication, and problem-solving to elevate store performance and achieve sales goals.
Overview
16
16
years of professional experience
Work History
Retail Store Manager
Soiree at the Lake
Greensboro
08.2012 - Current
- Taught junior employees proactive strategies to meet operational and sales goals.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Handled cash register transactions accurately while providing excellent customer service.
- Established weekly and monthly goals for sales staff to achieve desired results.
- Organized merchandise displays according to seasonal promotions or special events.
- Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Conducted regular inventory counts throughout the year to maintain accurate records.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Executed merchandising strategies to support store sales growth.
- Structured HR consulting services to support clients during organizational developments and changes.
- Built and maintained strong working relationships with team members.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Resolved customer complaints in a professional manner.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Office Manager
New England Wire Products
Greensboro
07.2009 - 07.2012
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Developed effective communication strategies between departments within the organization.
Education
Associate of Arts - Business Administration And Management
St. Leo University
St. Leo, FloridaSkills
- Financial analysis
- Inventory management
- Sales management
- Visual merchandising
- Employee training
- Cash handling
- Customer service
- Team building
- Merchandise organization
- Staff scheduling
- Performance evaluation
- Conflict resolution
- Operational strategy
- Market analysis
- Scheduling
- Stockroom management
- Budget leadership
- Hiring and training
- Merchandise strategizing
- Sales leadership
- Reporting and documentation
- Employee scheduling
- Dependable and reliable
- Recruitment and hiring
- Coaching and mentoring
- Performance monitoring
- Highly motivated
- Store maintenance
- Inventory control
- Meticulously detail-oriented
Timeline
Retail Store Manager
Soiree at the Lake
08.2012 - Current
Office Manager
New England Wire Products
07.2009 - 07.2012
Associate of Arts - Business Administration And Management
St. Leo University