Kristophe Mcleish
Newnan
Summary
Dynamic Service and Engagement Team Leader at Target, skilled in team leadership and customer relationship management. Proven track record in enhancing customer satisfaction and fostering collaboration, while effectively training staff on best practices. Adept at problem-solving and conflict resolution, driving a positive shopping experience and team performance. People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service and Engagement Team Leader
Target
Peachtree City
10.2024 - Current
- Trained staff on company policies, procedures, and best practices in retail service.
- Led team operations to ensure efficient store performance and customer satisfaction.
- Conducted performance evaluations to support employee development and recognition.
- Maintained a positive work environment that promoted collaboration between team members.
Guest Services Associate
Target
Newnan
11.2019 - 10.2024
- Facilitate customer satisfaction by efficiently processing returns, addressing complaints, and promoting a positive shopping experience to encourage customer loyalty, while collaboratively managing a diverse team to achieve shared objectives.
- Assisted customers with inquiries and product information.
- Resolved customer complaints with empathy and professionalism.
Education
High School Diploma -
Northgate High School
Newnan, GA05.2020
Skills
- Communication skills
- Problem solving
- Active Listening
- Customer Relationship Management (CRM) Software Proficiency
- Patience
- Conflict resolution
- Time management
- Adaptability
- Team leadership
- Service strategy development
- Customer relationship management
- Team collaboration
- Effective communication
Certification
- Customer Service Specialist, 01/01/21
- Microsoft Office Certified, 01/01/23
Timeline
Service and Engagement Team Leader
Target
10.2024 - Current
Guest Services Associate
Target
11.2019 - 10.2024
High School Diploma -
Northgate High School