Kristopher Keys
Atlanta
Summary
Dynamic professional with extensive experience at the Department of Homeland Security, excelling in conflict resolution and employee development. Proven ability in training and onboarding, complemented by strong skills in Microsoft Office and customer service. Recognized for maintaining a 96% customer satisfaction rating while enhancing operational efficiency.
Overview
8
8
years of professional experience
Work History
TSA
Department of Homeland Security
05.2023 - Current
- Assisted data input regarding passenger throughout, Risk Based Security utilization in the passenger screening operation.
- Conflict mediation and resolution between officers and passengers.
- Enforce federal policies and procedures.
- I actively participate in information briefings concerning security-sensitive or classified information.
- Employee coaching and development
- Participate in daily staffing briefings with Transportation Security Managers and Supervisory Transportation Security Officers to assess the overall International Operations
- Hear and resolves employees’ grievances and refers those matters that cannot be resolved to superiors
- Write incident reports either on the computer or by hand as necessary
- Immediately responds to breaches of security and emergency situations.
- Attends and participates, as appropriate, in information briefings concerning security-sensitive or classified information.
- Takes appropriate steps to secure prohibited items and prevent entry to secure areas and aircraft.
- Conducts screening of passengers, baggage, and/or cargo, as required.
- Notices details and pays attention to instructions, demonstrations, and other activities while learning or carrying out screening responsibilities
- Keeps workspace organized to prepare for screening interactions
- Adapts quickly to new or changing situations
- Sets an example through modeling desired practices and standards in own behavior
- Demonstrates knowledge and applies knowledge of security screening policies and procedures in work situations
Team Member
Budget Car Sales
11.2020 - 05.2023
- Sourcing and screening of potential hires through job boards and applicant tracking system.
- Streamlined the recruiting process of new hires Created training camps for new hires and internal employees.
- Processed background checks, drug screens, and onboarding requirements.
- Provide appropriate feedback and follow-up regarding performance and compliance procedures.
- Managed the process resolution for repossessions and extended delays.
- Developed employee sales competitions to boost revenue and employee morale.
- Processed time reporting and payroll for a team of 15 direct reports.
Package Handler
IK Hoffmann
11.2020 - 03.2023
- Loaded and unloaded up to 5 airplanes each day
- Accept more than fifty packages in the warehouse and scan each parcel to confirm package arrival, condition, weight, and destination
- Made notes of damaged packages during the sorting process sorted items according to destination kept storage areas organized, clean and secure to fully protect company assets
Customer Service Agent
Benevis Dental Management LLC
08.2017 - 09.2019
- Answered 40+ incoming calls daily and provided instructions for customers per training guidelines.
- Provided excellent quality customer service by patiently listening and communicating company policies with empathy.
- Maintained a positive attitude at all times in a fast-paced environment.
- Received a positive feedback rating of 96% based on customer satisfaction surveys.
Education
Campbell High School
Smyrna, GASkills
- Microsoft office
- Excel
- Customer service
- Management Scheduling
- Training
- Interviewing Training & Development Marketing
- Rapiscan Certified
- CT Analogic Certified
Timeline
TSA
Department of Homeland Security
05.2023 - Current
Team Member
Budget Car Sales
11.2020 - 05.2023
Package Handler
IK Hoffmann
11.2020 - 03.2023
Customer Service Agent
Benevis Dental Management LLC
08.2017 - 09.2019
Campbell High School
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