Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristy Boyer

Commerce

Summary


Diligent worker with strong foundation in pharmaceutical practices and patient care. Successfully managed medication dispensing and inventory control, ensuring accuracy and compliance. Demonstrated proficiency in medication preparation and pharmacy software, contributing to team efficiency and patient satisfaction.

Overview

24
24
years of professional experience

Work History

Certified Pharmacy Technician

CVS Pharmacy
09.2006 - Current
  • Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Increased customer satisfaction by delivering friendly, personalized service during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
  • Maintained accurate inventory levels for efficient pharmacy operations and cost control.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Collected co-payments or full payments from customers.
  • Counted and measured medication following standard procedures.
  • Developed and implemented improvements to pharmacy organization system.
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Managed opening and closing duties for pharmacy.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Resolved third-party billing, computer system and customer service issues.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.


Sales Associate

Gap
10.2003 - 09.2006
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.

Sales Associate

Gold Toe
09.2001 - 03.2002
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Collaborated with team members to achieve monthly sales targets.

Education

Certificate of Technical Studies - Pharmacy

Lanier Technical College
Oakwood, GA
08-2006

High School Diploma -

Banks County High School
Homer, GA
05-2005

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Insurance billing
  • Medication dispensing
  • HIPAA regulations
  • Team collaboration
  • Filling prescriptions
  • Manual and automated medication dispensing
  • Pharmaceutical calculations
  • Workflow optimization
  • Pharmacist support
  • Patient confidentiality
  • Advanced math skills
  • HIPAA

Timeline

Certified Pharmacy Technician

CVS Pharmacy
09.2006 - Current

Sales Associate

Gap
10.2003 - 09.2006

Sales Associate

Gold Toe
09.2001 - 03.2002

Certificate of Technical Studies - Pharmacy

Lanier Technical College

High School Diploma -

Banks County High School

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Kristy Boyer