Kristy Hill
Chickamauga
Summary
Accomplished Office Manager with a proven track record at DCC Propane, enhancing operational efficiency and customer satisfaction through expert office administration and exceptional organizational skills. Spearheaded a client feedback system, boosting service quality. Demonstrates unparalleled discretion and a knack for fostering a productive work environment.
Overview
18
18
years of professional experience
Work History
Office Manager
DCC Propane
10.2006 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Enhanced communication within office by implementing centralized digital messaging platform.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Reduced environmental impact by initiating recycling program and promoting paperless processes.
- Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Optimized office space utilization, leading to more efficient and productive work environment.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Education
Associates in Office Management -
Walker Technical Institute
Rock Spring04-2005
High School Diploma -
Soddy Daisy High School
Soddy Daisy, Tennessee05-1995
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Light Billing
- Document management
- Light Payroll processing
- Clerical support
- Light Bookkeeping
- Credit and collections
- Scheduling
- Inventory control
- Computer skills
Timeline
Office Manager
DCC Propane
10.2006 - Current
Associates in Office Management -
Walker Technical Institute
High School Diploma -
Soddy Daisy High School
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