Summary
Overview
Work History
Education
Skills
Timeline
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Kristy Jenkins

Columbus

Summary

Dynamic customer service professional with extensive experience at Progressive, excelling in complaint resolution and account management. Proven ability to enhance customer satisfaction through effective problem-solving and technical support. Skilled in data entry and fostering strong customer relationships, consistently delivering exceptional service and achieving high satisfaction ratings.

Overview

20
20
years of professional experience

Work History

Customer Service Representative

Progressive
05.2024 - 06.2025
  • Handled escalated complaints and ensured customer satisfaction.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

Comcast
05.2021 - 07.2023
  • Assisted customers with billing inquiries and account issues.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

CSR

ProLogistix
03.2016 - 01.2017
  • Assisted customers with inquiries and product information efficiently.
  • Managed order processing and fulfillment to ensure timely delivery.
  • Resolved customer complaints and issues with professionalism and care.
  • Handled customer inquiries and complaints in a timely manner.
  • Provided customer service support to customers over the phone and by email.

Production Worker

Manpower
Columbus
09.2013 - 08.2015
  • Operated machinery to assemble products efficiently and accurately.
  • Maintained cleanliness and organization of the production area to ensure safety.
  • Inspected product quality prior to packaging and shipment.
  • Assisted in setting up production lines for manufacturing processes.
  • Tracked production data such as number of items produced per hour, day, week.

Dispatcher/Customer Service

Brothers & Brothers Towing
Columbus
02.2011 - 12.2013
  • Coordinated daily dispatch operations for efficient service delivery.
  • Handled incoming calls and inquiries related to scheduling and logistics.
  • Managed daily delivery and work schedules to maximize coverage.
  • Maintained logs of all incoming calls and assigned tasks.
  • Received and dispatched calls for emergency services.

Tax Preparer

Nelson Financial & Tax Service-Remote
01.2005 - 03.2009
  • Identified needs of customers promptly and efficiently.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

KENDRICK HIGH SCHOOL
Columbus, GA
05-2002

Skills

  • Complaint resolution
  • Account management
  • Product knowledge
  • Order processing
  • Technical support
  • Customer relationship management
  • Data entry

Timeline

Customer Service Representative

Progressive
05.2024 - 06.2025

Customer Service Representative

Comcast
05.2021 - 07.2023

CSR

ProLogistix
03.2016 - 01.2017

Production Worker

Manpower
09.2013 - 08.2015

Dispatcher/Customer Service

Brothers & Brothers Towing
02.2011 - 12.2013

Tax Preparer

Nelson Financial & Tax Service-Remote
01.2005 - 03.2009

KENDRICK HIGH SCHOOL

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