Kristy L Daley
Griffin
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Customer Integration Specialist
CENCORA
01.2021 - Current
- Responsible for account setup and ongoing maintenance activity for customers.
- Interacts with all levels of the organization for requests related to delivery, programs and services, contracts, sales, finance, and corporate departments.
- Supports the efforts for collecting, validating, and proactive licensure renewals ensuring regulatory compliance for customer and facility licensing which includes Federal DEA, State Board of Pharmacy, State Controlled Substance, and State Medical Device.
- Assist with Total Issue Resolution for issues that involve customer master settings and maintenance. This includes pricing, substitution, invoicing, and customer eligibility.
- Responsible for following the business process for business-critical fields.
- Ensure data integrity of customer set-up, pricing, contract information.
- Conducts daily maintenance and troubleshooting to maintain data accuracy in various systems.
- Work with cross-functional teams to implement and improve process flows.
- Creates and produces reconciliation and auditing reports.
- Successfully manage sales call regarding account updates Prepare responses to potential customer questions and concerns related to the update.
- Actively engage and participate in workstream projects as needed.
- 45-day or less onboarding period to meet team metrics
- Ensured data accuracy by implementing comprehensive data validation rules during the integration process.
Senior Retail Account Analyst
MCKESSON CORPORATION
04.2018 - 10.2020
- Administer retail national account supplier contract renewals, terminations, and updates through the contracts system with a focus on quality standards and production metrics.
- Collaborate with regional pricing managers to monitor and address customer issues and resolve them in a timely manner.
- Ensure that customer contract membership/eligibility is administered accurately through the contract system in accordance with customer's supply agreement.
- Coordinate with departments to build relationships and resolve issues.
- Proactively work with suppliers to ensure compliance with agreements.
- Chargeback and credit and re-bill reconciliation between the customers and supplier segments.
- SAP functionality EDI testing
Contract Audit Analyst
MCKESSON CORPORATION
03.2016 - 04.2018
- Execution and analytical reporting related to supplier audit KPIs.
- Work with Third-Party external customers to ensure supplier performance is regularly reported.
- Ensure that audit issues and associated root causes are understood, well defined and presented within the established business processes.
- Report audit findings effectively to business units using visual aids and management recommendations.
- Improved internal findings by identifying documentation weakness resulting in a 30% reduction in quarterly audit findings
New Customer Implementation Coordinator
MCKESSON CORPORATION
10.2012 - 03.2016
- Work directly with Account Managers to obtain documentation required to support the new customer implementation process.
- Provide Account Managers with updates regarding new customer implementation status and assist with the resolution of related issues.
- Track and report progress daily related to assigned 'in process' implementations (NCI database).
- Obtain supporting contract documentation from suppliers through correspondence and assist suppliers in resolving eligibility issues.
- Work directly with end customers to facilitate the on boarding process as requested by the account manager.
- Administer supplier contracts through SAP contract system based on supplier documentation (including loading customers to GPO base contracts and tiered contracts as supported by supplier documentation.
- Adherent to department service level and quality standards as supported through the quality control process and various departmental metrics.
- Partner with Contract Operations to ensure successful transition of customers to the ongoing maintenance process.
- Assist Contract Operations with the resolution of issues related to customers on board through the New Customer Implementation process.
- Conducted regular progress meetings with customers to address concerns and provide status updates on implementation projects.
- Troubleshoot issues after completing implementations.
- Managed multiple customer accounts simultaneously, ensuring timely delivery and consistent quality.
- Trained new Customer Implementation Coordinators on best practices and procedures, contributing to higher-quality service levels across the organization.
- Streamlined customer onboarding processes by implementing efficient project management strategies.
- Collaborated with cross-functional teams to ensure seamless integration of products for clients.
TXSG Army - Private First Class
TEXAS MILITARY FORCES
04.2013 - 04.2015
- Completed mandatory leadership training, Warrior Leader Course and NCO training.
- Civil Affairs Specialist defense support (FEMA state preparedness military operations).
- Complete training missions, search and recovery, land navigation, shelter management and FEMA training.
Education
Bachelor of Science - Sociology
University of Texas of the Permian Basin
Odessa, Texas01.2022
Associate of Science - undefined
Tarrant County College
Arlington, Texas01.2017
Skills
- EDI standards
- Data integration
- Customer Relations management
- Data analysis
- Business process analysis
- Multitasking
- Integration testing
Timeline
Customer Integration Specialist
CENCORA
01.2021 - Current
Senior Retail Account Analyst
MCKESSON CORPORATION
04.2018 - 10.2020
Contract Audit Analyst
MCKESSON CORPORATION
03.2016 - 04.2018
TXSG Army - Private First Class
TEXAS MILITARY FORCES
04.2013 - 04.2015
New Customer Implementation Coordinator
MCKESSON CORPORATION
10.2012 - 03.2016
Associate of Science - undefined
Tarrant County College
Bachelor of Science - Sociology
University of Texas of the Permian Basin
Similar Profiles
Amanda BentleyAmanda Bentley
Senior Case Manager at CencoraSenior Case Manager at Cencora
Adriane WashingtonAdriane Washington
Benefit Verification Specialist at CencoraBenefit Verification Specialist at Cencora
Nautica AyaquicaNautica Ayaquica
Warehouse Assistant at CencoraWarehouse Assistant at Cencora
Taylor GordyTaylor Gordy
Sales Associate at Hope'sSales Associate at Hope's
Kyle BrooksKyle Brooks
Shop Foreman at Transportation ResourcesShop Foreman at Transportation Resources