Krystal Mose
Douglasville,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Warehouse Assoc /Transportation Associate
Amazon
06.2020 - Current
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Facilitated smooth handovers between shifts, providing thorough documentation of completed tasks and remaining responsibilities for incoming drivers.
- Enhanced safety by conducting routine vehicle inspections and maintenance tasks before each shift.
- Operated yard truck to move empty and loaded trailers safely throughout yard.
ADMINISTRATIVE ASST/ CUSTOMER SERVICE REPRESENTATIVE
Div Adom entertainment group
12.2014 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Tracked customer service cases and updated service software with customer information.
Education
High School Diploma -
Far Rockaway High School
Queens, NY06.2005
Skills
- Microsoft Office Suite
- Internet/Online Documentation
- File Maintenance
- Entry Level Power Point
- Social Media Marketing
- Client Resolution
- Windows
- Month End Reporting
- Operations Management
- Professional Demeanor
- Excellent Communication/Interpersonal Skills
- Able To Multitask
- Award Winning Customer Service Skills
- Work Well Under Pressure
- Noted Trustworthiness and Dependability
Timeline
Warehouse Assoc /Transportation Associate
Amazon
06.2020 - Current
ADMINISTRATIVE ASST/ CUSTOMER SERVICE REPRESENTATIVE
Div Adom entertainment group
12.2014 - 04.2020
High School Diploma -
Far Rockaway High School
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