Krystal Quiroa
Columbus
Summary
Customer service professional with proven success in call center operations, retail management, and administrative support. Skilled in handling high-volume inbound/outbound calls, resolving customer issues with empathy, and maintaining compliance with HIPAA and PII standards. Recognized for building rapport, multitasking under pressure, and delivering exceptional service experiences.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Trecom
10.2023 - Current
- Manage inbound/outbound calls for Pennsylvania State Marketplace using scripted protocols.
- Assist customers with applications, reinstatements, carrier issues, and account updates.
- Document all interactions accurately using standardized templates.
- Authenticate callers per HIPAA guidelines to protect sensitive information.
- Resolve case-specific issues while fostering trust and rapport.
Youth Care Worker
Pima County Juvenile Detention Center
04.2020 - 11.2021
- Ensured safety and structure for youth in detention through daily routines and supervision.
- Applied de-escalation techniques to manage conflicts.
- Organized activities and provided meals while maintaining a respectful environment.
- Completed incident reports and daily documentation.
Crew Member
McDonald's
02.2020 - 01.2021
- Delivered fast-paced customer service at drive-thru and front counter.
- Handled cash transactions and maintained lobby cleanliness.
- Awarded Employee of the Month for outstanding service (September 2020).
Assistant Manager
Spencer Gifts
05.2005 - 09.2012
- Promoted from Sales Associate to Assistant Manager.
- Oversaw store operations including opening/closing, inventory, and hiring.
- Managed cash deposits, phone orders, and floor sets.
Education
High School Diploma -
Central High School
01.2005
Skills
- Telecommunications proficiency
- Effective inbound and outbound communication
- Effective issue management
- HIPAA compliance expertise
- Proficient in CRM and documentation tools
- Strong rapport-building abilities
- Effective multitasking
- Collaborative teamwork
- Active listening
- Critical thinking
- Data entry
- Time Management
Timeline
Customer Service Representative
Trecom
10.2023 - Current
Youth Care Worker
Pima County Juvenile Detention Center
04.2020 - 11.2021
Crew Member
McDonald's
02.2020 - 01.2021
Assistant Manager
Spencer Gifts
05.2005 - 09.2012
High School Diploma -
Central High School