Krystal Williams
Albany
Summary
Hardworking, passionate, detail-oriented job seeker with organizational skills eager to secure entry-level position. Ready to help team achieve company goals, with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Call Center Customer Service Representative
Vxi Global Solutions
09.2022 - 07.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
Cashier/Customer Service Representative
Walmart
04.2022 - 03.2023
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions.
- Helped customers complete purchases and locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues
- Responded promptly to requests for assistance, spills and customer inquiries.
- Processed refunds and exchanges in accordance with company policy.
- Checked personal identifications during alcohol and tobacco sales.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
GED -
Albany Technical College
Albany, GA03.2018
Skills
- Money Handling
- Calm and Professional Under Pressure
- Maintaining Clean Work Areas
- Database Management
- Restocking
- POS Systems Operations
- Active Listening Skills
- Resolving Issues
- Cash Handling
- Process Transactions
- Technical Troubleshooting
- Good Listening Skills
- Customer Data Confidentiality
- Scripted Calls
Timeline
Call Center Customer Service Representative
Vxi Global Solutions
09.2022 - 07.2023
Cashier/Customer Service Representative
Walmart
04.2022 - 03.2023
GED -
Albany Technical College
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