Krystle Reyes
Douglasville
Summary
Professional leader with a solid background in management and operations. Known for strong team collaboration, adaptability, and achieving tangible results. Skilled in strategic planning, staff development, and operational efficiency. Trusted for reliability and effective problem-solving in dynamic environments.
Overview
14
14
years of professional experience
Work History
ASSISTANT GENERAL MANAGER-EVS
ARAMARK-NORTHSIDE HOSPITAL
05.2024 - Current
- Interact successfully with the client, stadium guests and team members on a regular basis
- Manage the client relationship at the location, while providing hands on execution and leadership of operations
- Recruitment and development of new and existing managers
- Developed training programs for staff to improve performance and compliance with health standards.
- Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports
- Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times
- Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations
- Managed overtime on a weekly basis to stay under budget
- Leads a team of eight salary managers, five supervisors and six leads
- Managed and operated the worlds busiest Women's Center delivering over 20,000 babies a year
- Led operational initiatives to enhance patient satisfaction and service efficiency
UNIT DIRECTOR-EVS
CROTHALL HEALTHCARE-BAPTIST HEALTH
01.2017 - 05.2024
- Oversaw three regional account hospitals and one Rehabilitation Institute
- Ability to control overtime to less than two percent
- Ability to budget and forecast
- Created PowerPoint presentations used for business development
- Excellent time management, administrative and organizational skills
- Actively communicates with administration and other hospital departments
- Established work standards and workflow to ensure all adequate housekeeping services
- Developed and maintained job descriptions for department staff
- Orients, trains, develops, and supervises all housekeeping staff as well as all four operational supervisors
- Schedules major project work with hospital department assuring adequate staff and supplies
- Performs regular inspection and evaluations of the facility and the ability to recommend action items
- Schedules monthly meetings with hospital department managers for follow ups and concerns
- Ability to utilize a participative approach to managing staff, to function appropriately under stress, to organize and prioritize tasks, and to develop budgets with a complete understanding
- Ensures compliance with all regulatory agencies
- Succeeded in reaching the highest HCAHP scores in the region
ADMIN ASST. & MGMT TRAINING COORDINATOR
HHS-CONROE REGIONAL HOSPITAL
10.2011 - 01.2017
- Designed electronic file systems and maintained electronic and paper files
- Maintained the front desk and reception area in a neat and organized fashion
- Served as central point of contact for all outside vendors needing to gain access to the building regarding environmental
- Developed spreadsheet and reports for the Department Director and the VP over the management program
- Created PowerPoint presentations used for business development
- Posted open positions on company and social media websites as well as recruited, retained and developed staff
- Ensured that team member responsibilities were defined and understood
- Conducted new employee orientation to foster positive attitude toward organizational objectives
- Managed payroll, time and attendance with over a hundred employees
- Processed new hires, rehires, terminations, garnishments and withholdings
- Managed the new Assistant Directors going through the HHS management program
Education
Associate of Science -
Lone Star Community College
Houston, TX01.2005
High School Diploma -
Langham Creek HS
Houston, TX01.2002
Skills
- Customer Service Relations
- Word Processing
- Excel
- Payroll
- Budgeting and Problem Solving
- Power Point
- Staff management
- Inventory control
- Operations management
- Staff development
- Customer relationship management (CRM)
- Process improvement
Timeline
ASSISTANT GENERAL MANAGER-EVS
ARAMARK-NORTHSIDE HOSPITAL
05.2024 - Current
UNIT DIRECTOR-EVS
CROTHALL HEALTHCARE-BAPTIST HEALTH
01.2017 - 05.2024
ADMIN ASST. & MGMT TRAINING COORDINATOR
HHS-CONROE REGIONAL HOSPITAL
10.2011 - 01.2017
Associate of Science -
Lone Star Community College
High School Diploma -
Langham Creek HS