Kudzani Simon
Licensing Administrator
Gaborone
Summary
Performance-driven Licensing Administrator with experience in providing licensing solutions to clients and bridging the gap between clients and vendors. Excellent in finding solutions to address client's requests while meeting both the clients and vendors business objectives. Organized to handle a high-intensity workloads and managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to lead and meet team goals.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Licensing Administrator
NTT Data - Dimension Data
07.2021 - Current
- Contribute to the successful resolution of client requests and disputes related to Microsoft and license issuance and providing relevant documentation when needed.
- Serve as a reliable point-of-contact between clients and vendors fostering clear communication channels throughout the engagement process.
- Provide exceptional support during annual license anniversaries and renewal periods, minimizing delays and ensuring seamless continuation for clients.
- Enhance customer satisfaction by addressing inquiries and providing information on solution licensing requirements.
- Provide onsite and remote support for clients in line with Microsoft and Mimecast solutions.
- Promote a culture of continuous improvement within the End User Computing team by sharing knowledge, insights, and suggestions for enhanced performance.
- Maintain up-to-date knowledge of Microsoft and solution licensing for clients business.
Vice Fundraising Coordinator
Charity, Kgomokasitwa
08.2019 - Current
- Volunteer with the role of Vice Fundraising Coordinator in one of the charity projects
- Conduct thorough research on prospective donors, identifying key opportunities for increased giving.
- Find initiatives to boost fundraising revenue through persuasive appeals to donors.
- Collaborate with volunteers team to create compelling engagements for fundraising initiatives.
- Enhance volunteer engagement strategies and personalized outreach efforts.
- Coordinate volunteer recruitment and training efforts to maximize support during fundraising events.
Project & Administration Assistant
Digital Natives (Pty) Ltd
01.2021 - 04.2021
- Assisted the Managing Director with support, design and development of solutions as well as meeting preparation.
- Managed document control procedures, ensuring the security and accessibility of essential files for all team members involved in each project phase.
- Provided administrative support to Project Managers, enabling seamless execution of multiple concurrent projects.
- Handling of invoicing, quotations, accounting, Tax returns and project expenses management.
- Conducted research to inform decision-making processes, effectively addressing client concerns or questions throughout the project life cycle.
- Collaborated with internal departments to streamline processes and improve overall project workflow efficiencies.
Part-Time Student Assistant
Careers & Counseling, University Of Botswana
10.2018 - 08.2020
- Marketed various services offered by the Careers and Counseling Center.
- Collaborated with team members on event planning and execution, resulting in successful campus events and activities.
- Coordinated travel arrangements for faculty members and students attending conferences or events outside campus grounds.
- Completed special projects assigned by supervisors within specified deadlines while balancing regular duties effectively.
- Increased the center's productivity through effective time management and prioritization of tasks.
- Supported administrative staff and the counselors with data entry tasks, ensuring accuracy in record-keeping systems.
Intern
NTT Data - Dimension Data
06.2019 - 08.2019
- Gained valuable experience working with the teams in the Data Center, Nerve Center, Networking, Security, and Microsoft End User Computing (EUC) business units and applied learning concepts directly into relevant work situations.
- Prepared comprehensive reports summarizing client engagements and findings.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to deadlines.
- Deployment and configuration of Fortinet infrastructure for clients. Conducted weekly backups for clients.
- Deploying and installing of VMware and Linux in clients environments and configuring of switches and routers.
Education
Bachelor of Science - Computing With Finance
University of Botswana
Gaborone, Botswana 04.2001 -
Skills
Microsoft Licensing and Solutions
Relationship Management
Teamwork, Collaboration and Leadership
Interpersonal Skills
Written and Verbal Communication Skills
People Management
Software and Programming
Customer Service
Problem Solving and Analytical Skills
Attention to Detail
Content Research and Development
Certification
Microsoft P-CE Licensing Specialist
Accomplishments
Orange Social Venture Prize - POESAM 2021
Women in Engineering Fellow – WomEng Southern Africa Fellowship (2020)
Golden Key International Honour Society Member (2019)
Timeline
Microsoft P-CE Licensing Specialist
08-2024
Microsoft Get Licensing Ready Master
08-2024
Licensing Administrator
NTT Data - Dimension Data
07.2021 - Current
Project & Administration Assistant
Digital Natives (Pty) Ltd
01.2021 - 04.2021
Cloud Application Developer, IBM
08-2020
Vice Fundraising Coordinator
Charity, Kgomokasitwa
08.2019 - Current
Intern
NTT Data - Dimension Data
06.2019 - 08.2019
Part-Time Student Assistant
Careers & Counseling, University Of Botswana
10.2018 - 08.2020
Bachelor of Science - Computing With Finance
University of Botswana
04.2001 -