Kunal Shah
Atlanta
Summary
Results-driven Senior Business Analyst with expertise in business process optimization, system integrations, and project management. Adept at aligning technology solutions with business objectives, fostering cross-functional collaboration, and driving operational efficiency. Experienced in transportation, warehouse management systems (WMS), and ERP systems with a proven track record of enhancing system workflows, streamlining final-mile delivery operations, and leading successful go-live implementations. Certified Scrum Master (PSM1) and Agile Practitioner.
Overview
6
6
years of professional experience
Work History
Senior Business Analyst
Whitecap
03.2023 - Current
- Led the integration of Oracle and Descartes systems, optimizing workflows and enhancing operational efficiency by collaborating with Business Systems Analysts (BSAs), developers, and the Descartes product team
- Spearheaded the go-live implementation across all central dispatch branches, overseeing system deployment, supervising training sessions, and addressing post-launch challenges
- Facilitated seamless communication between Oracle and Descartes teams, accelerating issue resolution and aligning project goals with business needs
- Supervised system enhancements for Descartes Mobile Link, empowering Account Managers to track orders and receive Proof of Delivery (POD), leading to increased revenue recognition
- Managed end-to-end bug resolution processes, working closely with developers to identify, troubleshoot, and implement fixes while documenting future system enhancement opportunities
- Conducted data-driven analysis of user feedback and system performance, driving product improvements that resulted in a 25% increase in user satisfaction and engagement within the transportation team
- Led efforts to streamline the WMS-Oracle-Descartes relationship, ensuring optimized warehouse and fulfillment center operations
- Played a key role in launching metro fulfillment centers, enhancing last-mile delivery efficiency and warehouse operations through strategic system enhancements
Transportation Integration Manager
Whitecap
03.2022 - 03.2023
- Designed a SmartSheet ticketing system to automate field operations requests, reducing manual errors and improving process efficiency
- Created automated workflows that directed submitted tickets to the appropriate stakeholders, significantly expediting the resolution process
- Engineered formulas within SmartSheet to identify the least-cost carrier for shipping jobs, optimizing costs and improving operational efficiency
- Managed company acquisitions on the transportation side, leading teams through successful ERP conversions and integration phases
- Coordinated cross-functional teams during the integration of acquired companies, fostering collaboration and ensuring smooth transitions
Business Reporting Analyst
Truist (Matlen Silver)
03.2021 - 03.2022
- Created Ratio Standards for onshore supplier labor to recommend cost-effective worker locations based on internal requirements
- Maintained a project plan in Microsoft Project, organizing a team of five individuals to execute business reporting initiatives
- Developed a Project Pilot Procedure to validate project outcomes and create cost savings for the organization
- Built high-level dashboards in Excel and Tableau to track KPI ratios, improving transparency and decision-making
- Designed governance procedures, process workflows, and documentation in Visio and Word to standardize project efforts
Lead Business Analyst - Restaurant File Management (RFM System)
Capgemini - McDonald's
07.2019 - 03.2021
- Supported McDonald's ServiceNow ticketing system, tracking and maintaining a database for stakeholder reporting
- Managed all Point of Sales (POS) systems for menu items, aligning updates with marketing and business needs
- Oversaw McDonald's marketing campaign rollouts on kiosks, POS, and delivery systems
- Led an Agile team managing offshore, digital implementation, and QA testing efforts for McDonald's high-visibility store updates
- Conducted UAT testing for system hotfixes and high-impact upgrades
- Developed training programs and instructional videos using Vyond to educate owner-operators on system updates
Education
Bachelor of Business Administration - Economics
The University of Georgia
Athens, GA12.2018
Skills
- Business Process Optimization
- System Integration
- Enterprise Resource Planning (ERP) Systems
- Oracle
- SAP
- Warehouse Management Systems (WMS)
- Final-Mile Delivery Optimization
- Cross-Functional Stakeholder Communication
- Business Partnering
- Technical Solution Design
- System Enhancement Strategies
- Project Management
- IT PMO Frameworks
- Data Analysis
- Performance Metrics
- Continuous Improvement
- Business administration
- KPI tracking
- Cost-benefit analysis
- Requirements gathering
- Process development
- Business process mapping
- Software development lifecycle
- Data analysis
- Operations analysis
- Business process improvement
- User acceptance testing
- Business solutions development
- Stakeholder management
- Technology architecture analysis
- Forecasting and planning
Languages And Interests
English, Gujarati, Basketball, Georgia Football, Reading, Public Speaking
Project Highlights
- System Integration & Process Enhancement, Designed and implemented cross-system integration between Oracle and Descartes, streamlining workflows and reducing operational inefficiencies.
- Warehouse & Fulfillment Optimization, Led efforts to improve WMS functionality and enhance metro fulfillment centers, driving faster order processing and delivery efficiency.
- User Adoption & Training Leadership, Conducted training sessions for business users and central dispatch teams, ensuring smooth adoption of new system features and best practices.
Timeline
Senior Business Analyst
Whitecap
03.2023 - Current
Transportation Integration Manager
Whitecap
03.2022 - 03.2023
Business Reporting Analyst
Truist (Matlen Silver)
03.2021 - 03.2022
Lead Business Analyst - Restaurant File Management (RFM System)
Capgemini - McDonald's
07.2019 - 03.2021
Bachelor of Business Administration - Economics
The University of Georgia
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