Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kwacharia Edge

Columbus

Summary

Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.

Overview

6
6
years of professional experience

Work History

Sales/Customer Service Associate

Circle K
05.2024 - 07.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Operated cash register efficiently, ensuring accurate transactions and balancing cash drawer.
  • Maintained cleanliness and organization of store shelves, contributing to a pleasant shopping environment.
  • Stocked merchandise according to company guidelines, optimizing inventory management processes.
  • Collaborated with team members to achieve daily sales goals, fostering a cooperative work atmosphere.
  • Conducted regular inventory checks, identifying discrepancies and coordinating restocking efforts.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.

Customer Service Representative

BroadPath Healthcare
12.2021 - 05.2024
  • Managed inbound customer inquiries, ensuring timely and accurate responses.
  • Assisted customers with account setup and troubleshooting, enhancing user experience.
  • Collaborated with team members to streamline processes, improving service delivery.
  • Documented customer interactions in CRM system, maintaining thorough records for analysis.
  • Resolved escalated issues efficiently, demonstrating strong problem-solving abilities.
  • Educated clients on products and services, fostering informed decision-making.
  • Conducted follow-up communications to ensure customer satisfaction and retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Data Entry Clerk

Navient Solutions
02.2019 - 11.2021
  • Entered and maintained accurate data within company databases.
  • Assisted in verifying and correcting discrepancies in data entries.
  • Utilized spreadsheet software to organize and analyze information efficiently.
  • Supported team by generating reports from existing data sets.
  • Adapted quickly to new software tools used for data collection and reporting.
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.

Education

Kendrick High School
Columbus, GA
05.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Verbal/written communication
  • Stocking and receiving
  • POS system operation
  • Customer complaint resolution
  • Quality assurance
  • CRM software
  • Appointment scheduling
  • MS office proficiency
  • Inbound and outbound calling
  • Data entry
  • Computer skills

Timeline

Sales/Customer Service Associate

Circle K
05.2024 - 07.2025

Customer Service Representative

BroadPath Healthcare
12.2021 - 05.2024

Data Entry Clerk

Navient Solutions
02.2019 - 11.2021

Kendrick High School
Kwacharia Edge