Kwacharia Edge
Columbus
Summary
Customer service professional with proven ability to handle inquiries, resolve issues, and ensure positive client experiences. Skilled in communication, problem-solving, and adaptability. Strong team collaborator focused on achieving targets and maintaining high standards. Reliable and flexible, ready to meet changing needs and deliver results.
Overview
6
6
years of professional experience
Work History
Sales/Customer Service Associate
Circle K
05.2024 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balancing cash drawer.
- Maintained cleanliness and organization of store shelves, contributing to a pleasant shopping environment.
- Stocked merchandise according to company guidelines, optimizing inventory management processes.
- Collaborated with team members to achieve daily sales goals, fostering a cooperative work atmosphere.
- Conducted regular inventory checks, identifying discrepancies and coordinating restocking efforts.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
BroadPath Healthcare
12.2021 - 05.2024
- Managed inbound customer inquiries, ensuring timely and accurate responses.
- Assisted customers with account setup and troubleshooting, enhancing user experience.
- Collaborated with team members to streamline processes, improving service delivery.
- Documented customer interactions in CRM system, maintaining thorough records for analysis.
- Resolved escalated issues efficiently, demonstrating strong problem-solving abilities.
- Educated clients on products and services, fostering informed decision-making.
- Conducted follow-up communications to ensure customer satisfaction and retention.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
Navient Solutions
02.2019 - 11.2021
- Entered and maintained accurate data within company databases.
- Assisted in verifying and correcting discrepancies in data entries.
- Utilized spreadsheet software to organize and analyze information efficiently.
- Supported team by generating reports from existing data sets.
- Adapted quickly to new software tools used for data collection and reporting.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
Education
Kendrick High School
Columbus, GA05.2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Verbal/written communication
- Stocking and receiving
- POS system operation
- Customer complaint resolution
- Quality assurance
- CRM software
- Appointment scheduling
- MS office proficiency
- Inbound and outbound calling
- Data entry
- Computer skills
Timeline
Sales/Customer Service Associate
Circle K
05.2024 - 07.2025
Customer Service Representative
BroadPath Healthcare
12.2021 - 05.2024
Data Entry Clerk
Navient Solutions
02.2019 - 11.2021
Kendrick High School