Kyana Madrid
Hinesville
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Starbucks
10.2024 - Current
- Prepared high-quality coffee and espresso beverages following standardized recipes
- Maintained cleanliness and organization of workstations to ensure efficient operation
- Engaged with customers, providing exceptional service and product recommendations
- Operated cash register, accurately processing transactions and managing customer payments
Server
Eggs N' Things
09.2021 - 08.2024
- Provided exceptional customer service by promptly addressing guest inquiries and ensuring satisfaction.
- Assisted in menu knowledge to effectively recommend food and beverage options to patrons.
- Collaborated with kitchen staff to coordinate timely delivery of orders for optimal dining experience.
- Maintained cleanliness and organization of tables, utensils, and dining area throughout shifts.
- Adapted to fast-paced environment while managing multiple tables and prioritizing guest needs effectively.
- Supported team members during peak hours to ensure smooth operation and customer satisfaction.
Shift Lead
Dunkin' Donuts
09.2019 - 02.2021
- Supervised daily operations and ensured adherence to company policies and procedures.
- Coordinated staff activities to enhance team productivity and workflow efficiency.
- Trained new employees on operational protocols and safety standards.
- Monitored inventory levels and collaborated with management to optimize stock replenishment.
- Resolved customer complaints promptly, ensuring high satisfaction levels among patrons.
Sales Associate
Baskin Robbins
11.2018 - 07.2020
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Radford High School
Honolulu, HISkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cleanliness
- Exceptional customer service
- POS systems
- Multitasking and organization
- Clear communication
- Positive and professional
Timeline
Barista
Starbucks
10.2024 - Current
Server
Eggs N' Things
09.2021 - 08.2024
Shift Lead
Dunkin' Donuts
09.2019 - 02.2021
Sales Associate
Baskin Robbins
11.2018 - 07.2020
High School Diploma -
Radford High School