Kyana Phares
Summary
Patient registration professional with strong background in healthcare administration and patient services. Known for reliability and adaptability in fast-paced environments, ensuring smooth and efficient patient registration processes. Skilled in data entry, insurance verification, and patient communication. Valued for collaborative approach and results-driven focus, contributing positively to team goals and adaptable to changing needs.
Overview
7
7
years of professional experience
Work History
Patient Registration Representative
Children's Healthcare of Atlanta
02.2024 - Current
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
Patient Support Specialist
Concentra Urgent Care
01.2023 - 02.2024
- Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
- Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
- Implemented effective follow-up procedures to monitor patient progress and ensure timely interventions when necessary.
- Developed strong relationships with external vendors to ensure consistent supply levels for medical products required in daily operations.
- Specialized in conducting Urine Drug Screens with accuracy and precision.
Patient Registration Associate
Ohio Health Grant Medical Center
01.2018 - 01.2023
- Managed high volumes of incoming calls, directing callers to appropriate departments while maintaining diplomacy and professionalism.
- Contributed to a welcoming atmosphere by maintaining clean, organized workspaces within the registration area.
- Provided exceptional customer service, addressing patient concerns and inquiries promptly and professionally.
- Collaborated with multidisciplinary teams to optimize communication and streamline workflows for improved patient satisfaction.
- Demonstrated flexibility adapting quickly to changes in hospital policies or procedures relating to patient registration.
Education
Medical Assistant
Atlanta Technical College
Atlanta, GA05-2025
High School Diploma -
Eastmoor Academy
Columbus, OH06-2016
Skills
- Payment collection
- Insurance verification
- Patient confidentiality
- Eligibility determination
- Appointment scheduling
- Medical terminology
- CPR certified
- EHR software
Timeline
Patient Registration Representative
Children's Healthcare of Atlanta
02.2024 - Current
Patient Support Specialist
Concentra Urgent Care
01.2023 - 02.2024
Patient Registration Associate
Ohio Health Grant Medical Center
01.2018 - 01.2023
Medical Assistant
Atlanta Technical College
High School Diploma -
Eastmoor Academy
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