Kye Hawkins

Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.

• Coordinated ground crew activities to complete objectives on schedule.
• Guided aircraft into and out of parking positions using hand signals.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over a number daily flights.

• Prepared merchandise for sales floor by pricing or tagging.
• Solved customer challenges by offering relevant products and services.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.

• Conducted regular cycle counts to reconcile inventory levels and determine accuracy.
• Communicated with other departments to facilitate fulfillment activities and address issues.
• Followed procedures for control and distribution of completed products in line with shipment plans.
• Loaded packages in delivery trucks to assist with physical delivery of products to customers.
• Trained new associates on basic and advanced shipment procedures.

• Worked different stations to provide optimal coverage and meet production goals.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Monitored and verified all merchandise was properly priced and labeled.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Operated register to process payments and collect cash payment for order totals.

• Provided patrons with estimated waiting times during peak service hours.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.
• Took initial drink orders and relayed information to wait or bar staff.
• Answered customer questions about hours, seating, and menu information.
• Completed daily side work and opening and closing duties without fail.

• Documented customer orders and conveyed special requests to kitchen staff.
• Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
• Addressed guest needs, questions, or concerns to create optimum experience onboard.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Assisted other team members to achieve goals.
• Trained new team members on procedures, customer service, and sales techniques.
• Delivered exceptional service as illustrated through multiple positive Yelp reviews.
• Prepared salads, soups and sandwiches for customers.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.