Kyla Erving
Douglasville
Summary
Dynamic and dependable Apparel Sales Associate at Academy Sports Outdoors, recognized for enhancing customer experiences through expert product knowledge and effective upselling strategies. Proven ability to achieve sales goals while maintaining a clean and organized environment, demonstrating strong attention to detail and teamwork in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Apparel Sales Associate
Academy Sports Outdoors
03.2025 - Current
- Assisted customers with product selections and inquiries, enhancing overall shopping experience.
- Organized merchandise displays to promote new arrivals and seasonal promotions effectively.
- Supported inventory management by restocking shelves and tracking product availability.
- Collaborated with team members to achieve daily sales goals through effective customer engagement.
- Participated in training sessions on product knowledge and customer service best practices.
- Handled cash register operations accurately while processing transactions efficiently.
- Engaged with customers to gather feedback, contributing to improved service strategies and offerings.
- Enhanced store reputation by maintaining a clean, organized, and visually appealing sales floor.
- Provided expert advice on sizing, fit, materials, and care instructions for various apparel items.
- Assisted in loss prevention efforts by adhering to policies and procedures while monitoring suspicious behavior on the sales floor.
Cashier
Publix
10.2023 - 03.2025
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to manage high-volume customer flow during peak hours.
- Handled cash, credit, and debit transactions accurately while adhering to company policies.
- Supported inventory management by restocking shelves and monitoring product availability.
- Greeted customers entering store and responding promptly to their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Cashier
Walmart
07.2021 - 10.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Adhered to company policies regarding cash handling and safety protocols consistently.
- Trained new staff on cashier procedures and customer service standards.
Culinary Team Member
Six Flags Over GA
10.2020 - 12.2020
- Prepared food items according to standardized recipes and safety guidelines.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Assisted in inventory management by monitoring stock levels and reporting shortages.
- Collaborated with team members to ensure efficient service during peak hours.
- Implemented best practices for food handling, reducing waste and promoting sustainability.
- Enhanced guest experience by delivering quality food service in a fast-paced environment.
- Trained new culinary team members on proper cooking techniques and kitchen procedures, promoting consistency in food quality.
- Operated a POS system quickly and efficiently to satisfy the customer’s needs.
Education
Associate of Science - Radiology Technician
West Georgia Technical College
Douglasville, GAHigh School Diploma -
Douglas County High School
05.2023
Skills
- Friendly and helpful
- Customer service
- Problem-solving
- Honest and dependable
- Time management
- Attention to detail
- Reliable and responsible
- Adaptable and flexible
- Team cooperation
- Organizational skills
- Positive customer engagement
- Detail-oriented
- Goal driven
- Cash handling
- Upselling strategies
- Brand representation
- Task prioritization
Timeline
Apparel Sales Associate
Academy Sports Outdoors
03.2025 - Current
Cashier
Publix
10.2023 - 03.2025
Cashier
Walmart
07.2021 - 10.2023
Culinary Team Member
Six Flags Over GA
10.2020 - 12.2020
Associate of Science - Radiology Technician
West Georgia Technical College
High School Diploma -
Douglas County High School