Kyle Cahoon
JW Marriott Plant Riverside
Savannah
2027
years of professional experience
Expert in guest relations with over a decade of experience excelling in customer service, leadership, training development and event coordination. Demonstrates a strong ability to optimize staff performance and streamline operations, enhancing customer satisfaction and efficiency. Passionate about leveraging digital marketing skills to drive engagement and foster a collaborative team environment.
Work History
Concierge
- Assisted guests with check-in and check-out processes, ensuring smooth transitions.
- Responded promptly to guest inquiries, providing tailored recommendations for dining and entertainment options.
- Developed strong relationships with local vendors to enhance guest experiences through exclusive offers.
- Managed reservations and special requests in the hotel management system, ensuring accuracy and efficiency.
- Trained new staff on concierge procedures and best practices to ensure high service standards were met.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
Server/Certified Trainer
- Developed training materials and resources to streamline the onboarding process for new hires.
- Implemented best practices for food safety and sanitation compliance among server team members.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Arts - Business And Interactive Game Design
Associate of Arts - Associates in Game Design
Skills
Guest relations
Effective Time Management
Strong Communication Skills
Proficient Problem Solving Ability
Vendor relationship management
Skilled Microsoft Applications and Software Programs
Innovative Creativity
Timeline
Concierge
JW Marriott Plant Riverside
2025 - CurrentRead More
Server/Certified Trainer
The Olive Garden
2018 - 2025Read More
Savannah College of Art And Design
Bachelor of Arts from Business And Interactive Game Design
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Manchester Community College
Associate of Arts from Associates in Game Design
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