Kyle LaVernway
Lawrenceville
Summary
Dynamic professional with a proven track record in client relationship building and multitasking proficiency, honed at Yancey Bros Co and Applebee's. Excelled in enhancing customer satisfaction and streamlining rental processes, demonstrating exceptional customer service and sales expertise. Skilled in team collaboration and office management, consistently achieving and surpassing sales targets.
Overview
11
11
years of professional experience
Work History
Rental Coordinator
Yancey Bros Co
06.2024 - Current
- Effectively communicate with customers throughout the whole rental process
- Dispatching deliveries and pickups for drivers
- Provided expert assistance over the phone to match customers with the most suitable machines for their needs.
- Worked alongside sales reps to ensure seamless deal execution
Sales and Leadership Trainee
Yancey Bros Co
02.2024 - 06.2024
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Shadowed and rode along with experienced sales representatives, learning best practices for client engagement, relationship building, and closing deals
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 02.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
Courtesy Clerk
Kroger
02.2014 - 07.2016
- Established long-term customer relationships by providing exceptional customer service.
- Maintained in-store presence to provide excellent customer service.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Provided exceptional customer service, addressing concerns and inquiries promptly and professionally.
Education
Bachelor of Business Administration And Management - Business Management
University of West Georgia
Carrollton, GA05-2021
Skills
- Multitasking proficiency
- Scheduling and planning
- Client relationship building
- Office management
- Exceptional customer service
- Team collaboration
- Sales expertise
Timeline
Rental Coordinator
Yancey Bros Co
06.2024 - Current
Sales and Leadership Trainee
Yancey Bros Co
02.2024 - 06.2024
Server
Applebee's Neighborhood Grill & Bar
08.2018 - 02.2024
Courtesy Clerk
Kroger
02.2014 - 07.2016
Bachelor of Business Administration And Management - Business Management
University of West Georgia
Similar Profiles
Wantisha CaldwellWantisha Caldwell
Combonation Welder at Yancey Bros CoCombonation Welder at Yancey Bros Co
Heidi GonzalesHeidi Gonzales
Customer Experience Administrator at Yancey Bros CoCustomer Experience Administrator at Yancey Bros Co
Thomas ByrdThomas Byrd
Diesel Mechanic at Yancey Bros CoDiesel Mechanic at Yancey Bros Co