Summary
Overview
Work History
Education
Skills
Timeline
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Kyle Williams

Kyle Williams

Savannah

Summary

Dynamic leader with a proven track record at Pan-Am Dental Lab, driving account growth and enhancing customer satisfaction. Expert in team building and creative problem solving, I successfully streamlined operations, resulting in improved turnaround times. Skilled in performance analysis and business development, I thrive in fast-paced environments, delivering exceptional results.

Overview

10
10
years of professional experience

Work History

Director of Account Services

Pan-Am Dental Lab
Savannah
12.2021 - Current
  • Lead performance analysis, customer churn metrics, and quality control for $26M+ in annual revenue.
  • Communicate with domestic and overseas partners to ensure products meet contract specifications.
  • Develop teams and workflow processes to intake over 500 analog cases daily.
  • Lead cross-functional teams to streamline communication between sales, production, intake, and technical departments, improving turnaround times and customer satisfaction.

Customer Service Manager

Pan-Am Dental Lab
Savannah
05.2019 - 12.2021
  • Oversee customer service team.
  • Advised customers on dental prosthetic materials, including chemical and alloy components.
  • Collaborate with sales manager to identify leads and develop strong customer relationships.
  • Communicate with technical team to ensure our internal software is working efficiently and facilitating a high-quality customer experience.

Project Manager & Installer

Whitfield Signs
Statesboro
05.2015 - 05.2019
  • Lead customer outreach initiatives and maintain an active sales pipeline.
  • Provide pricing for customers and negotiate contracts.
  • Oversaw project logistics from design coordination through fabrication and delivery.
  • Ensured compliance with city regulations while delivering projects to client specifications.

Education

MBA - Focus in Project and Healthcare Management

University of South Carolina: Aiken
Aiken, South Carolina
05.2025

Bachelor of Arts - History

Georgia Southern University
Statesboro, Georgia
05-2015

Skills

  • Account growth
  • Business development
  • Team building
  • Creative problem solving

Timeline

Director of Account Services

Pan-Am Dental Lab
12.2021 - Current

Customer Service Manager

Pan-Am Dental Lab
05.2019 - 12.2021

Project Manager & Installer

Whitfield Signs
05.2015 - 05.2019

MBA - Focus in Project and Healthcare Management

University of South Carolina: Aiken

Bachelor of Arts - History

Georgia Southern University

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Kyle Williams