Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kylee Shane

Atlanta,GA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Dedicated sales & business relationship building professional with experience in management, recruitment, and customer service with excellent interpersonal and communication skills (both written & oral) when dealing with any type of situation, issues and/or inquiries in an efficient and timely manner.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

SYNERGY HomeCare
04.2023 - Current
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.

Delivery Driver

DoorDash
08.2022 - 04.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.

Manager of Operations

Forever 21
03.2022 - 08.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Set, enforced, and optimized internal policies to maintain responsiveness to demands.
  • Partnered with vendors and suppliers to effectively manage and budget.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Office Manager

SYNERGY HomeCare
05.2017 - 03.2022
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Defined clear targets and objectives and communicated to other team members.

Assistant Teacher

First United Methodist Child Care Center
08.2016 - 05.2017
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.

Certified Nursing Assistant

The Waterford At Bridlebrook
01.2015 - 08.2016
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

No Degree - Network Engineering And Security

Western Governors University
Salt Lake City, UT
05.2024

No Degree - Business Administration

Southern New Hampshire University
Hooksett, NH
2023

High School Diploma -

Blue Ridge High School
Farmer City, IL
12.2015

Skills

  • Overseeing Employees
  • Microsoft Office Suite (Word/Excel/Power Point, Outlook)
  • Cold calling
  • Cold emailing
  • Indeed Sourcing/Posting/Applicant Tracking
  • LinkedIn Sourcing/Posting/Applicant Tracking
  • Dependable and Responsible
  • Teamwork and Collaboration
  • Project Management
  • Employee Training
  • Case Management
  • Patient Relationship-Building

Certification

  • Google IT Support- Coursera - October 2023
  • CNA - Certified Nursing Assistant- May 2015
  • First Aid/CPR Certified

Timeline

Office Manager

SYNERGY HomeCare
04.2023 - Current

Delivery Driver

DoorDash
08.2022 - 04.2023

Manager of Operations

Forever 21
03.2022 - 08.2022

Office Manager

SYNERGY HomeCare
05.2017 - 03.2022

Assistant Teacher

First United Methodist Child Care Center
08.2016 - 05.2017

Certified Nursing Assistant

The Waterford At Bridlebrook
01.2015 - 08.2016

No Degree - Network Engineering And Security

Western Governors University

No Degree - Business Administration

Southern New Hampshire University

High School Diploma -

Blue Ridge High School

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