KY'LICE HUFF
ATLANTA
Summary
Proven expertise in insurance products, services and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Insurance Agent
Farmers
Atlanta
03.2025 - 05.2026
- Created tailored insurance plans addressing specific client needs.
- Informed clients about policy options and coverage details to enhance decision-making.
- Facilitated claims processing and documentation submission for clients.
Video Production and Customer Relationship Management
iHeart Media
05.2023 - 01.2025
- Created and implemented strategies for customer retention, loyalty, and engagement.
- Maintained and analyzed customer databases
- Solved customer queries regarding the services on behalf of a company
- Assisted in creating and transcribing radio shows, podcasts, and other audio content.
- Edited audio and video segments, interviews, and promotional materials.
- Assisted in the optimization of audio and video content for various platforms.
Call Center Rep
Merchant Associates
03.2021 - 01.2023
- Achieved daily performance targets for call handling time, quality, and customer satisfaction
- Resolved customer inquiries regarding products, orders, billing, and account status through inbound calls
- Conducted outbound prospecting calls to qualified leads, introducing products/services and scheduling appointments
Media Researcher Intern
Wasserman Media Group
02.2020 - 01.2021
- Analyzed media trends and performance metrics to inform content strategy and align with market demand.
- Evaluated the effectiveness of campaigns and content through qualitative and quantitative data analysis.
- Conducted audience research to identify target demographics, preferences, and viewing/ listening behaviors.
Education
BA - Communications/ Media Research
Georgia Southern University
Statesboro, GA 05.2020 - 12.2024
Skills
- Policy underwriting
- Insurance Marketing
- Client Relationship
- Salesforce
- CRM
- Google Analytics
- Adobe Suite
- Microsoft Suite
- Google Suite
Websites
Certification
- Georgia Property & Casualty Certification
- Salesforce
- Google Suite
Timeline
Insurance Agent
Farmers
03.2025 - 05.2026
Video Production and Customer Relationship Management
iHeart Media
05.2023 - 01.2025
Call Center Rep
Merchant Associates
03.2021 - 01.2023
BA - Communications/ Media Research
Georgia Southern University
05.2020 - 12.2024
Media Researcher Intern
Wasserman Media Group
02.2020 - 01.2021