Kylie Gagnon
Atlanta
Summary
Dynamic Audit & Assurance Senior Consultant with Deloitte, skilled in control evaluation and risk assessment. Proven ability to enhance IT environments and business processes through observational assessments and compliance adherence. Strong client communication and problem-solving strategies led to impactful recommendations, driving operational improvements and ensuring client satisfaction.
Overview
6
6
years of professional experience
Work History
Audit & Assurance Senior Consultant
Deloitte
02.2024 - Current
- Evaluate the operating effectiveness of the controls over clients' IT environments, such as applications, databases, and operating software, and clients' business processes.
- Conduct risk assessments over the client's environment and controls to determine areas of higher risk versus lower risk.
- Perform observations with clients to understand and observe their environments, which are being tested.
- Generated reports detailing findings and recommendations.
Stock Clerk
Woo Cosmetics
09.2023 - 02.2024
- Organized inventory and ensured product availability for timely customer service.
- Monitored stock levels and communicated reordering needs to management.
- Operated inventory management systems to track product movement accurately.
- Assisted in training new staff on stock handling and safety protocols.
Customer Service Representative
Coolray Heating And Air
05.2020 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving skills.
- Provided technical support for HVAC systems, ensuring customer satisfaction and efficient service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Science - Finance
Florida State University
Tallahassee, FL05-2023
Skills
- Control evaluation
- Risk assessment
- IT environment and business process analysis
- Observational assessments
- Process documentation
- Compliance adherence
- Problem-solving strategies
- Client communication skills
- SOC Reports
- SOX Testing
Timeline
Audit & Assurance Senior Consultant
Deloitte
02.2024 - Current
Stock Clerk
Woo Cosmetics
09.2023 - 02.2024
Customer Service Representative
Coolray Heating And Air
05.2020 - 08.2020
Bachelor of Science - Finance
Florida State University