Kylie Tankersley
Customer Service
Calhoun
Summary
Dedicated professional with a background in elderly care, child care and customer service. Skilled in relationship building, documentation, and conflict resolution. Ready to leverage expertise in improving client satisfaction and well-being.
Overview
11
11
years of professional experience
Work History
Elderly Caregiver
North Ga Home Sitters
08.2025 - Current
- Provided compassionate assistance with daily living activities, enhancing client well-being and comfort.
- Administered medication according to prescribed schedules, ensuring adherence to health plans.
- Developed strong relationships with clients, fostering trust and open communication for better care outcomes.
- Assisted in mobility and transportation, promoting independence and safety during outings or appointments.
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
Lead Teacher
Bright Futures of Calhoun
01.2016 - 07.2026
- Developed and implemented engaging lesson plans aligned with curriculum standards.
- Mentored and guided junior teachers in classroom management techniques and instructional strategies.
- Assessed student progress through observations and evaluations to inform instruction adjustments.
- Collaborated with parents and staff to create individualized education plans for diverse learners.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
Member Service Representative
NGEMC
06.2024 - 01.2026
- Assisted members with account inquiries, providing timely and accurate information to enhance customer satisfaction.
- Processed member applications and service requests efficiently, ensuring compliance with organizational guidelines.
- Facilitated resolution of billing disputes by collaborating with internal departments for effective problem-solving.
- Developed training materials for new staff, improving onboarding processes and operational efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
Education
High School Diploma -
Gordon Central High School
Calhoun, GA 05.2001 -
Skills
Personal hygiene assistance
Documentation and reporting
Meal preparation
Compassionate caregiving
Time management
Activity planning
Conflict resolution
Classroom management
Customer service
Customer support
Relationship building
Timeline
Elderly Caregiver
North Ga Home Sitters
08.2025 - Current
Member Service Representative
NGEMC
06.2024 - 01.2026
Lead Teacher
Bright Futures of Calhoun
01.2016 - 07.2026
High School Diploma -
Gordon Central High School
05.2001 -