Kyndall Sanders
Leesburg
Summary
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Unit Secretary
Phoebe Putney Memorial Hospital
10.2024 - 12.2025
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted medical staff with administrative tasks, ensuring efficient unit operations and communication.
- Maintained accurate patient records, updating information to ensure compliance with hospital protocols.
- Facilitated clear communication between healthcare providers, patients, and families regarding care procedures.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Improved patient satisfaction by providing efficient administrative support and timely communication to medical staff.
- Assisted in training new Medical Unit Secretaries, sharing organizational knowledge and best practices for efficient operations.
- Expedited discharge processes by preparing required paperwork and coordinating transportation arrangements for patients as needed.
- Enhanced accuracy of medical records with diligent data entry, ensuring up-to-date information for healthcare professionals.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Managed over at least 100+ calls throughout hospital a day, greatly helped with communication on patients' behalf improving satisfactory scores.
Poultry Processor
Sanderson Farms Processing Plant
06.2023 - 08.2023
- Operated processing equipment to ensure efficient poultry handling and production.
- Followed safety protocols to maintain a clean and hazard-free work environment.
- Assisted in packaging and labeling products for distribution, ensuring compliance with quality standards.
- Collaborated with team members to meet production goals and improve workflow efficiency.
- Implemented best practices in sanitation procedures, contributing to overall product safety and quality assurance.
- Collaborated with team members to streamline operations and optimize overall production output.
- Removed skin, feathers, and scales from poultry carcasses at beginning of processing line.
- Followed local, state and federal health codes for sanitation, safety and process.
Crew Member
Little Caesars Pizza
09.2022 - 07.2023
- Prepared and cooked menu items according to established recipes and standards.
- Assisted customers with orders, ensuring a positive dining experience.
- Maintained cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment safely, adhering to health and safety guidelines.
- Trained new crew members on procedures and best practices for efficiency.
- Collaborated with team members to optimize workflow during peak hours.
- Managed inventory levels, restocking supplies as needed to meet demand.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Increased sales by accumulating more customers by making a bond and being friendly which made customers come frequently.
Front End Food Cashier
Osaka Hibachi Grill & Sushi Bar
07.2021 - 09.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of front counter and dining areas.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Handled cash management responsibilities, ensuring accurate register balances at shift end.
- Supported coworkers during peak hours by proactively assisting with additional tasks as needed.
- Handled cash, credit, and debit transactions accurately, minimizing discrepancies at the end of each shift.
- Adapted quickly to menu changes or promotions, effectively communicating updates to customers during their order process.
- Operated and sanitized kitchen and food preparation equipment.
- Replaced CO2 tanks and soda syrups when depleted.
- Engaged customers to help create superior food and beverage experience.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Lee County High School
Leesburg, GA05-2023
Skills
- HIPAA compliance
- Patient scheduling
- Insurance verification
- Appointment coordination
Certification
- BLS Provider, American Heart Associates - Since 10/2024
Timeline
Medical Unit Secretary
Phoebe Putney Memorial Hospital
10.2024 - 12.2025
Poultry Processor
Sanderson Farms Processing Plant
06.2023 - 08.2023
Crew Member
Little Caesars Pizza
09.2022 - 07.2023
Front End Food Cashier
Osaka Hibachi Grill & Sushi Bar
07.2021 - 09.2022
High School Diploma -
Lee County High School