Kyndell Windham
Macon
Summary
Ambitious student pursuing R.T. (R)(ARRT) certification at Central Georgia Technical College, demonstrating a strong foundation in medical assistance and patient care. Recognized for reliability and dependability, consistently excelling in various roles with a focus on teamwork and independent task completion. Extensive experience in patient handling, administering injections, preparing exam rooms, and taking vital signs, all while ensuring a compassionate and patient-centered approach. Proven ability to foster positive relationships with patients, families, and healthcare staff in fast-paced office and hospital environments.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Middle Georgia Heart
11.2021 - 08.2022
- Managed patient check-ins and scheduling to enhance office efficiency.
- Coordinated communication between patients and medical staff to ensure smooth operations.
- Maintained accurate patient records using electronic health record systems.
- Assisted in resolving patient inquiries and concerns, fostering a welcoming environment.
- Coordinated patient referrals to ensure timely access to specialists and services.
- Collaborated with healthcare providers to streamline referral processes and enhance communication.
- Administered COVID-19 tests, ensuring accurate sample collection and processing.
Medical Assistant
Central Dermatology Center
08.2021 - 11.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Applied and removed sutures, staples or other materials to close skin, facial or subcutaneous wound layers.
- Assisted providers with surgical procedures and biopsies.
- Set up rooms with adequate supplies and equipment for visits and procedures.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar and spelling.
- Charted patient encounters by recording information such as diagnosis, treatments and prescriptions.
Medical Assistant
Woods Medical
09.2020 - 08.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Fielded questions and prepared for physician examinations.
- Ordered and prepared reagents and supplies.
- Prepared initial patient charts for admission.
- Tested and recorded blood glucose levels.
- Collected and documented patient medical information such as blood pressure and weight.
- Preformed electrocardiograms, suture removal and dressing changes.
- Packaged and shipped specimens to central lab daily.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Scheduled appointments with specialists on behalf of clients.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
Front Desk Receptionist
Woods Internal Medicine
09.2020 - 10.2020
- Managed master calendar and scheduled appointments for 4 providers based on optimal patient loads and clinician availability.
- Enhanced office efficiency by handling 50+ callers per day.
- Completed skilled administrative work to support all office staff and operational requirements.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Organized paperwork such as charts and reports for office and patient needs.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Obtained payments from patients and scanned identification and insurance cards. Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Rehabilitation Technician
Navicent Health Rehabilitation Hospital
06.2020 - 09.2020
- Communicated back to nurses and therapists regarding patient performance and condition.
- Observed patients undergoing treatments and reported status changes to supervising therapist for immediate attention.
- Protected patient and personnel safety by cleaning work areas and disinfecting equipment after treatments.
- Answered telephones and performed light clerical duties to maintain smooth operations while attending to various program needs.
- Transported patients to and from treatment areas using wheelchairs and assistive devices.
- Documented and filed patient health reports and charts.Worked closely with team members to provide the best care for patients.
Waitress
Genghis Grill
02.2019 - 07.2020
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Calculated charges, issued table checks and collected payments from customers.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
- Applied safe food handling and optimal cleaning strategies to protect customers and maintain proper sanitation.
- Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Maintained indoor and outdoor dining areas by removing trash, wiping down tables and restocking napkin dispensers.Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware.
- Answered phones politely and promptly, accurately recording and confirming reservations.
Wedding Planner Assistant
Cherlyn Baggerly
04.2018 - 02.2019
- Designed live, cut, dried and artificial floral and foliar arrangements to fulfill customer requests.
- Received incoming flower deliveries and placed new stock in refrigerators.
- Trimmed material to arrange bouquets, sprays with materials and tools.
- Packed and wrapped completed arrangements for secure delivery.
- Kept all utensils, dishes and glasses clean and ready for customer use.
- Re-stocked, organized and arranged service and food stations.Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Earned reputation for good attendance and hard work.
- Hosted many attendees during annual events.
Cashier
Cotique Boutique
01.2018 - 07.2018
- Provided assistance with purchases, locating items and signing up for rewards programs.
- Processed returned items in accordance with store policy.Helped customers find specific products, answering questions and offering advice.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Troubleshot and resolved issues with cash registers, card scanners and printers.
- Assisted customers with account updates, new service additions and promotional offers.
Education
High School Diploma -
Mary Persons High School
Forsyth, GACertified Nursing Assistant - undefined
Central Georgia Technical College
Warner Robins, GAAssociate of Applied Science - Radiologic Technology
Central Georgia Technical College
Macon, GA01-2027
Skills
- Pre-authorizations
- Referrals
- Multi-line phone proficiency
- Phlebotomy
- Teamwork
- Clinical and administrative support
- HIPAA compliance
- Simple and pressure Dressings
- Suturing
- Time management
- Appointment scheduling
- Insurance verification
- Sensitive Information Handling
- Decision-Making Abilities
- Telephone etiquette
- Patient care
- Patient relations
- Quick problem solver
- Medical terminology knowledge
- Monitoring fluids
- Collecting vital signs
- Patient chart management
- Electronic charting using Eclinical and EMA
Timeline
Front Desk Receptionist
Middle Georgia Heart
11.2021 - 08.2022
Medical Assistant
Central Dermatology Center
08.2021 - 11.2021
Medical Assistant
Woods Medical
09.2020 - 08.2021
Front Desk Receptionist
Woods Internal Medicine
09.2020 - 10.2020
Rehabilitation Technician
Navicent Health Rehabilitation Hospital
06.2020 - 09.2020
Waitress
Genghis Grill
02.2019 - 07.2020
Wedding Planner Assistant
Cherlyn Baggerly
04.2018 - 02.2019
Cashier
Cotique Boutique
01.2018 - 07.2018
Certified Nursing Assistant - undefined
Central Georgia Technical College
High School Diploma -
Mary Persons High School
Associate of Applied Science - Radiologic Technology
Central Georgia Technical College