KYNNIAH LACKEY
Atlanta,GA
Summary
Experienced front desk receptionist with a strong background in healthcare administration. Skilled in enhancing patient experiences and streamlining workflow efficiencies. Utilizes meticulous attention to detail and innovative problem-solving strategies to propel advancements in patient care and administrative processes. Dedicated to delivering exceptional service and contributing to the overall success of the organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Registration Associate / PRN
Children’s Healthcare of Atlanta
10.2024 - 02.2025
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Resolved patient inquiries regarding registration procedures, alleviating concerns and promoting a positive experience.
- Provided exceptional support to patients in understanding their insurance benefits, payment expectations, and financial assistance opportunities when necessary.
- Actively participated in departmental meetings, sharing insights on improving workflows based on firsthand experiences with patients'' registration issues.
- Demonstrated excellent customer service skills while addressing diverse needs of patients during the registration process, fostering a welcoming atmosphere.
- Established strong working relationships with insurance providers to facilitate smooth processing of claims and coverage verification.
- Improved customer satisfaction with timely and accurate registration data entry.
Patient Service Representative
WellStar
08.2023 - 01.2024
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Front Desk Receptionist
Planned Parenthood
09.2022 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Associate Of Science - Radiology
Atlanta Technical College
Atlanta, GADiploma - Political Science
South Atlanta High school
Atlanta, GA05.2020
Skills
- Healthcare administration
- Patient intake
- Workflow efficiency
- Scheduling conflicts resolution
- Multitasking
- Appointment scheduling
- Data entry proficiency
- Patient confidentiality
- Accuracy and precision
- Healthcare industry
- Cultural sensitivity
- Dispute resolution
- Patient scheduling
- Healthcare experience
- Office organization
- Patient registration
- Payment processing
Certification
Basic Life Support ( BLS )
American Heart Association
Timeline
Registration Associate / PRN
Children’s Healthcare of Atlanta
10.2024 - 02.2025
Patient Service Representative
WellStar
08.2023 - 01.2024
Front Desk Receptionist
Planned Parenthood
09.2022 - 06.2023
Associate Of Science - Radiology
Atlanta Technical College
Diploma - Political Science
South Atlanta High school
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