Kyra Brown
Thomasville
Summary
Customer service-oriented professional with 4 years of healthcare experience. Accustomed to working in environments where accuracy and accountability are essential. Consistently model and inspire high levels of integrity. Follow policies, procedures, and guidelines to assure consistent quality. Communication Skills: Exhibit ability to convey thoughts and express ideas effectively – verbal and written. Attention to Detail: Consistently provide and collect accurate information. Trustworthy: Build trust and respect by consistently meeting and exceeding expectations. Time Management: Manage time and priorities to meet goals and deadlines. Microsoft Suite: Outlook, Word, Excel, PowerPoint Remote Experience: 2.5 years. Have experience serving 50-100 customers per day. Excellent typing skills with speed of 30-50 words per minute. Handled 40+ calls with great time management, efficiency, and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Retirement Home Hostess / Dietary Aide
Legacy Village
05.2018
- Performed defined work routines, using various dietary utensils, supplies and equipment as assigned.
- Provided assistance to the cook in the preparation and service of meals.
- Met scheduled meal and snack times.
- Followed Federal and State regulations and Dietary Department policies and procedures.
Healthcare Coordinator
Continuum Global Solutions
10.2023 - 03.2025
- Assist patients with scheduling appointments and managing prescription refills.
- Collaborated with healthcare providers to streamline patient care and improve service delivery.
- Prepare insurance billing forms, medical admission packets, and medical record file setup.
- Update insurance information and complete prior authorizations to doctors’ offices.
- Maintain confidentiality and adhered to HIPAA regulations while handling sensitive patient data.
- Communicate with patients, insurers, and other parties regarding insurance and authorization.
- Apply problem solving skills to resolve customer inquires and disputes , and escalate using appropriate channels when necessary
Healthcare Member Services Representative
iQor
04.2022 - 02.2023
- Managed patient inquiries and provided detailed information on medical procedures and insurance policies.
- Worked with billing departments to resolve billing inquiries and disputes.
- Answered calls from Providers, Insurance companies and consumers regarding medical billing and Conflict resolution and de-escalating customers.
- Answered approximately 200 incoming calls daily utilizing a courteous and professional manner to collect information and identify customer needs.
Healthcare Member Services Representative
Concentrix
09.2021 - 02.2022
- Access customer accounts and policy schedules.
- Provide customers with detailed information about policies and products.
- Assist in soliciting sales of new products and policies.
- Forward all filed claims to the appropriate department for handling and investigation.
- Meet and exceed daily productivity goals, including high call volume and appointment setting, consistently earned top survey satisfaction scores.
Hospital Hostess / Catering Associate
Compass Group | Morrison
07.2019 - 12.2019
- Answered inbound phone calls, took patient food orders, and documented reservations.
- Maintained adequate supplies of clean linens, utensils, glassware, dishes, and trays.
- Delivered meals to patients in hospital setting and followed diet restriction on food orders.
- Documented services in electronic system.
Package Handler / Stocker
Walmart
05.2016 - 11.2016
- Stocked shelves and organized products on sales table so customers can find merchandise quickly.
- Reacted quickly and filled from the stock room as soon as possible.
- Maintained a friendly demeanor while interacting with customers.
- Scanned merchandise into company database before placing on sales floor.
Education
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Tampa, FL01.2021
Diploma - General Studies
Thomasville High School
Thomasville, GA01.2016
Skills
- Medical Practice Management
- Business process improvement
- Organizational development
- Executive communication
- Competitive intelligence
- Kronos
- Scheduling and appointment setting
- Complex problem solving
- Medical Terminology
- Medical Records
- HIPAA Compliance
- Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Revenue Cycle Management
- Medicare / Medicaid Government Payers
- Third Party Payers
- CPT & ICD-10 Coding
- Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
Timeline
Healthcare Coordinator
Continuum Global Solutions
10.2023 - 03.2025
Healthcare Member Services Representative
iQor
04.2022 - 02.2023
Healthcare Member Services Representative
Concentrix
09.2021 - 02.2022
Hospital Hostess / Catering Associate
Compass Group | Morrison
07.2019 - 12.2019
Retirement Home Hostess / Dietary Aide
Legacy Village
05.2018
Package Handler / Stocker
Walmart
05.2016 - 11.2016
Diploma - Medical Office and Billing Specialist
Ultimate Medical Academy
Diploma - General Studies
Thomasville High School
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