LABRION BOYD
Conyers
Summary
Compassionate Continuum of Care Coordinator adept in case management and client needs assessments. Excelled in building strategic partnerships and enhancing service delivery, resulting in improved client outcomes. Proficient in Microsoft programs and committed to ethical standards, leveraging multidisciplinary collaboration to drive impactful results. Recognized for crisis intervention expertise and maintaining confidentiality.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Continuum of Care Coordinator
Human Coalition
Dunwoody
07.2022 - Current
- MANAGED A STATEWIDE CASELOAD ACROSS GEORGIA, PROVIDING DIRECT SUPPORT TO CLIENTS THROUGH VIRTUAL AND IN-PERSON FIELD VISITS TO ENSURE CONSISTENT, PERSONALIZED CARE.
- COORDINATED COMPREHENSIVE SERVICES TO ASSIST CLIENTS THROUGH PRENATAL, POSTNATAL, AND LONG-TERM CARE, ENSURING SMOOTH TRANSITIONS AND CONTINUITY OF SUPPORT.
- BUILT AND MAINTAINED STRATEGIC PARTNERSHIPS WITH HEALTHCARE PROVIDERS, SOCIAL SERVICE AGENCIES, AND COMMUNITY ORGANIZATIONS TO CONNECT CLIENTS WITH VITAL RESOURCES.
- MONITORED CLIENT OUTCOMES THROUGH DETAILED CASE DOCUMENTATION, FOLLOW-UPS, AND DATA TRACKING, CONTRIBUTING TO PROGRAM EVALUATION AND SERVICE IMPROVEMENT.
Remote Customer Service Representative
Inktel Solutions
03.2020 - 05.2022
- MANAGE HIGH VOLUME OF INBOUND/OUTBOUND CALLS, CHAT AND TEXT
- HANDLE CUSTOMER CONCERNS, PROVIDE APPROPRIATE SOLUTIONS AND ALTERNATIVES WITHIN THE TIME LIMITS
- KEEP DETAILED RECORDS OF CUSTOMER INTERACTIONS
- FOLLOW COMMUNICATION PROCEDURES, GUIDELINES, AND POLICIES
Patient Service Representative
MedAssist
09.2016 - 12.2019
- REVIEWED HOSPITAL CENSUS TO IDENTIFY SELF-PAY PATIENTS DAILY
- SCREENED PATIENTS FOR ELIGIBLE ASSISTANCE PROGRAMS
- REVIEWED AND CORRECTED CLAIM ERRORS TO FACILITATE SMOOTH PROCESSING
- MET DAILY WITH CASE MANAGEMENT AND MEDICAL STAFF TO PROVIDE UPDATES ON STATUS OF PATIENT CLAIMS
Community Outreach Specialist
AmeriCorps
05.2014 - 05.2016
- COLLABORATED WITH COMMUNITY AGENCIES TO IDENTIFY AND PROVIDE VALUABLE RESOURCES FOR COMMUNITY IMPROVEMENT
- MANAGED ENROLLMENT FOR CLIENTS UTILIZING COMMUNITY RESORUCES
- MAINTAINED DATABASE OF CLIENTS IN PATHWAYS SYSTEM
- IMPLEMENTED PRIVACY POLICIES AND PROCEDURES TO MAINTAIN INTEGRITY AND DISCRETION OF CLIENTS
Information and Referral Specialist
United Way 211
08.2013 - 05.2014
- UTILIZED CONCISE COMMUNICATION FOR CLIENT INTAKE AND ASSESSMENT
- COMPILED CLIENT FEEDBACK AND RECOMMENDED SERVICE DELIVERY IMPROVEMENTS TO MANAGEMENT
- ENHANCED PRODUCTIVITY BY STAYING ON TOP OF CALL SCRIPTS
- COLLABORATED WITH AGENCIES TO MAINTAIN ACCURATE RESOURCES
- RESPONDED TO AN AVERAGE OF 80 CALLS ON 2-1-1 HELPLINE DURING EACH SHIFT
Education
BACHELOR OF SOCIAL WORK -
AUGUSTA STATE UNIVERSITY
05.2014
Skills
- Social Work
- Confidential case documentation
- Client needs assessments
- Proficient in Microsoft programs
- Multidisciplinary team collaboration
- National Association of Social Workers (NASW) code of ethics
- Case Management
- Crisis Intervention
Certification
- CPR/ First Aid Certification
Accomplishments
- Leadership Spotlight Award
- Employee of the Month
Timeline
Continuum of Care Coordinator
Human Coalition
07.2022 - Current
Remote Customer Service Representative
Inktel Solutions
03.2020 - 05.2022
Patient Service Representative
MedAssist
09.2016 - 12.2019
Community Outreach Specialist
AmeriCorps
05.2014 - 05.2016
Information and Referral Specialist
United Way 211
08.2013 - 05.2014
BACHELOR OF SOCIAL WORK -
AUGUSTA STATE UNIVERSITY