LaCadia Randolph

• Assist customers with issues concerning billing

• Provide technical support by troubleshooting Apple Devices to confirm/fix issues via phone

• Schedule repair appointments

• Multitask between multiple applications/systems

• Make appropriate transfers when necessary

• Consistently achieve required monthly metrics

• Document customer interaction

• Assist Customers with questions concerning their bank accounts
• Assist customers with address changes
• Assist customers with new card orders
• Make appropriate transfers when necessary
• Properly disposition calls
• Work from Home Inbound/Outbound
• Handles 40 plus calls daily
• Consistently achieves required metrics

• Maintain cleanliness of electronics department
• Assist customers with ringing up purchases
• Assist customers with bagging items
• Retrieving big items on a pallet for customers
• Retrieve items from locked cabinets in order to be purchased
• Advise customers of sale items

• Ring up customers at the register
• Bag customer's groceries
• Advise customers of current sales
• Assist customers with navigation of self checkout machine
• Keep work area clean