Lacey Craymer

Pendergrass

Summary

Results-oriented leader with extensive experience in client engagement and team collaboration. Adept at implementing policies that boost organizational effectiveness and customer satisfaction. Seeking to leverage skills in strategic planning and budget management for impactful business outcomes.

Overview

years of professional experience

Work History

President / CFO

Broadband Systems Consulting Inc. dba NEXGEN AV

Winder

05.2025 - Current

Led strategic planning sessions to define business direction and objectives.
Collaborated with teams to enhance product offerings and client satisfaction.
Managed budgets and allocated resources for consulting projects to ensure alignment with strategic objectives.
Implemented policies that enhanced company performance and increased employee engagement.
Developed policies and procedures along with short-term and long-term organizational goals to drive overall effectiveness.

Customer Service Representative

Heilind Electronics

Buford

08.2018 - 04.2025

Assisted customers with product inquiries and order processing.
Maintained accurate records in customer relationship management system to ensure seamless customer interactions.
Collaborated with sales team to deliver timely support and information, enhancing customer satisfaction.
Trained new staff on customer service protocols and best practices.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Informed customers about billing procedures, processed payments, and guided payment option setups to streamline transaction processes.

Customer Service Cashier

Home Depot

Commerce

09.2016 - 10.2018

Assisted customers with product inquiries and item location, enhancing overall shopping experience.
Maintained clean, organized checkout areas to support efficient customer transactions.
Processed customer transactions using point-of-sale systems efficiently.
Handled cash, credit, and returns following company policies and procedures.
Trained new cashiers on register functions and customer service standards effectively.
Answered incoming customer calls about product availability and store locations, providing timely information.

Stock/Retail Sales Associate

Abercrombie & Fitch

Commerce

09.2017 - 03.2018

Conducted inventory management by tracking stock levels and replenishing displays.
Restocked shelves and changed signage to effectively promote latest merchandise.
Conducted price checks and managed merchandise transfers to maintain store organization.
Organized merchandise and ensured cleanliness to enhance store presentation.

Education

Some College (No Degree) - Business

University of North Georgia

Gainesville, GA

Skills

Budget management
Financial analysis
Strategic planning
Risk management

Policy development
Performance improvement
Client satisfaction

Timeline