LaChandra Daniels

Duties, Accomplishments and Related Skills:

•I Performs interrelated assignments which include assessing and collecting taxes and associated liabilities, as well as informing and advising the taxpayer of options available for meeting tax obligations. This involves interpreting and applying standardized methods, precedents, and guidelines related to applicable portions of individual and business tax law, the IRM, the IRC, IRS collection techniques and enforcement actions, regulations, practices, tax forms, notices, bills, and other documents.

• On assigned cases, determines the taxpayer’s ability to pay delinquent account and takes the actions required to close the account. These actions may include initiating levies, filing Notices of Federal Tax Lien, requesting adjustments, initiating installment agreements, transferring accounts to field revenue officers or placement in currently not collectible status.

• I Conducts personal or telephone interviews with a range of individuals and/or their representatives to provide explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments.

• I Educate taxpayers on future actions needed to achieve and maintain voluntary compliance by computing and/or advising on tax liability. Appropriately identifies those situations meeting taxpayer advocate criteria and makes referral. Research telephone IDRS and other data base sources for information to locate taxpayers and their assets.

• I Receives incoming and makes outgoing contacts with taxpayers and/or their representatives responding to IRS contacts regarding delinquent situations. Analyzes all available information and takes corrective actions, such as, requests credit transfers, recomputes tax, penalty, and interest (including restricted interest). Explains actions taken.

• Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
• Provided exceptional service by proactively addressing customers'' needs and concerns.
• Improved customer satisfaction by resolving issues efficiently and professionally.
• Maintained detailed records of customer interactions, ensuring accurate documentation for future reference or follow-up actions.
• Guided customers through troubleshooting processes with patience and understanding, ultimately resolving technical issues quickly and efficiently.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Duties, Accomplishments and Related Skills:

• Opening and sorting incoming mail, including payments and related documents, such as remittance advices.
• Verifying the accuracy of incoming payments against remittance information and entering the transactions into the company's system.
• Preparing and depositing payments into the appropriate accounts.
• Maintaining accurate records of all transactions, including dates, amounts, and relevant details.
• Investigating and resolving any discrepancies or errors in the payments or remittance information.
• Answering customer inquiries related to payments and providing necessary information.
• Utilizing company software and systems to process and record information.
• Utilizing company software and systems to process and record information.
• Adhering to company policies and procedures, as well as relevant regulations and guidelines.
• Assisting with the daily, weekly, and monthly balancing of payment and bank transactions.
• May also include tasks like scanning documents, filing, and preparing reports.
• Managed multiple priorities effectively, ensuring all tasks were completed within required deadlines.
• Accessed and used computer software applications to update and maintain records.

Duties, Accomplishments and Related Skills:

• Bill shipments according to applicable tariffs and pricing agreements.
  Recognize and resolve documentation errors.
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions.
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing.
• Process over, short and damaged freight and related documentation for customer resolution,
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed time efficiently in order to complete all tasks within deadlines.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

Duties, Accomplishments and Related Skills:

• Entered numerical data into databases with speed and accuracy using 10-key pad.

• Completed data entry tasks with accuracy and efficiency.

• Verified accuracy of data before transcribing.
• Obtained scanned records and uploaded into database.
• Reviewed completed work for compliance with regulations.
• Compiled data and reviewed information for accuracy prior to input.
• Open and prepare deposits for processing using customer specific documented instructions.
• Key deposit batch information into Lock box application.
• Capture check and document images utilizing high-speed imaging equipment.
• Completed data entry based on customer specific documented instructions.

• Duties, Accomplishments and Related Skills:
• Received and evaluated applications to look for missing and inaccurate information.
• Enrolled providers and Medicaid, Medicare and private insurance plans.
• Obtained NPI numbers for providers and facilities and updated existing profile.
• •Called physician's office, hospitals and urgent care center for updates on physicians status to see if that physicians status.
• Entered physicians demographic information from excel spreadsheets such as addresses, email address, telephone numbers, fax numbers into the Cactus database.
• Activated and deactivated physicians that are no longer providing with Kaiser Permanent in the Cactus and Epic database.
• •Organizes files and collects data to be entered into the computer, compiled, sorted and verified the accuracy of data.
• Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
• Received and evaluated applications to look for missing and inaccurate information.
• Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.

Duties, Accomplishments and Related Skills:

• Processed and confirmed bank deposits to source documents received from daily lock box.
• Posted daily deposits into practice management system.
• Posted payments to A/R as needed.
• Reconciled posting files to deposits prior to posting processes.
• Prompted reporting to leadership of all identified posting issues for timely resolution.
• Performed payment research will be required daily during posting batch review and departmental requests.
• Posted patient/guarantor and insurance payments and adjustments accurately and timely per posting policies and procedures.