Summary
Overview
Work History
Education
Skills
Timeline

Lachara Hopkins-Stinson

Covington

Summary

Dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Everise/CVS
Plantation
11.2024 - 04.2025
  • Assisted customers with prescription orders, refills, and shipment inquiries in a high-volume call center environment.
  • Provided accurate information regarding medication coverage, copayments, and prior authorization requirements.
  • Provided support to healthcare providers and patients by addressing prescription coverage inquiries, prior authorization requests, and medication alternatives.
  • Educated patients on mail-order pharmacy benefits, automatic refills/renewals, and medication delivery options.
  • Monitored regulatory changes affecting pharmacy benefits and ensured compliance with HIPAA, Medicare benefits.

Customer Care Support

Magellan Healthcare
Maryland Heights
04.2022 - 06.2023
  • Provided professional support to clients seeking mental health services, ensuring a positive and supportive experience.
  • Handled crisis calls with empathy, following protocols to de-escalate situations and connect individuals with appropriate resources.
  • Assisted patients, caregivers, and providers with appointment scheduling, referrals, and insurance verification.
  • Answered inquiries regarding mental health programs, therapy options, and community resources while maintaining confidentiality and HIPAA compliance.

Administrative Support

Department Of Human Services
Atlanta
12.2016 - 03.2020
  • Provided frontline customer service, directing clients to appropriate resources and resolving concerns with empathy and efficiency.
  • Provided administrative support to caseworkers, supervisors, and department staff to ensure efficient office operations.
  • Assisted with processing applications, verifying eligibility, and maintaining confidential records in compliance with federal and state regulations.
  • Responded to inquiries from clients and the general public regarding public assistance programs such as Medicaid, SNAP, TANF, and child welfare services.
  • Managed data entry, file organization, and documentation using Microsoft Office, Success and Gateway case management systems.

Assistant Mgr.

Rite Aid Corp
Conyers
07.2012 - 12.2016
  • Assisted in overseeing daily store operations, ensuring excellent customer service, and maintaining store standards.
  • Supervised, trained, and motivated team members to achieve sales goals, enhance productivity, and uphold company policies.
  • Managed inventory control, including ordering, stocking, and merchandising products to optimize sales and minimize shrinkage.
  • Provided support in resolving customer inquiries, handling escalated complaints, and ensuring customer satisfaction.
  • Monitored cash handling, reconciled registers, and ensured adherence to loss prevention policies.

Visual Merchandising Lead

Areas USA Inc.
Atlanta
10.2009 - 07.2012
  • Led the visual merchandising team in designing and implementing creative displays to enhance customer experience and drive sales.
  • Developed and executed merchandising strategies aligned with brand identity, seasonal trends, and promotional campaigns.
  • Trained and guided store associates on visual merchandising standards, product placement, and display maintenance.
  • Collaborated with store management and marketing teams to optimize store layout and product presentation.

Education

Bachelor Of Education - Secondary Education

Columbus State University
In Progress

Skills

  • Customer service-oriented
  • Critical thinker
  • Conflict resolution
  • Clerical support
  • Data entry
  • Team leadership
  • Self-motivated
  • HIPAA compliance
  • Effective communication
  • Strong teamwork
  • Task prioritization
  • Active listening

Timeline

Customer Service Representative - Everise/CVS
11.2024 - 04.2025
Customer Care Support - Magellan Healthcare
04.2022 - 06.2023
Administrative Support - Department Of Human Services
12.2016 - 03.2020
Assistant Mgr. - Rite Aid Corp
07.2012 - 12.2016
Visual Merchandising Lead - Areas USA Inc.
10.2009 - 07.2012
Columbus State University - Bachelor Of Education, Secondary Education

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Lachara Hopkins-Stinson