Summary
Overview
Work History
Education
Skills
Timeline
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Lacie Baxter

Metter

Summary

Dynamic professional with a proven track record at Walmart, enhancing customer satisfaction through exceptional service and innovative problem-solving. Skilled in hardware installation and maintenance management, I fostered a supportive learning environment as an In Store Trainer, reducing employee turnover and streamlining training processes. Reliable and results-driven, I prioritize efficiency and customer engagement.

Overview

13
13
years of professional experience

Work History

TLE Associate

Walmart
07.2021 - 07.2022
  • Enhanced customer satisfaction by providing exceptional service and addressing inquiries promptly.
  • Collaborated with colleagues to develop innovative solutions for challenging customer issues.
  • Improved store cleanliness and organization, creating a more pleasant shopping experience for customers.
  • Maintained safety standards on the sales floor by promptly addressing spills or potential hazards for customers and employees alike.
  • Increased average transaction value through upselling strategies based on individual customer needs.
  • Streamlined inventory management for improved efficiency and reduced waste.

In Store Trainer

Parker's
04.2013 - 05.2021
  • Supported employees in achieving individual career goals by providing guidance on professional development opportunities outside of in-store training initiatives.
  • Adapted training content to accommodate various learning styles, ensuring optimal comprehension for all participants.
  • Streamlined internal communication channels through regular updates on best practices learned from ongoing industry research or competitor analysis.
  • Reduced employee turnover by fostering a supportive learning environment that prioritized professional development opportunities.
  • Collaborated with management to identify skill gaps and tailor training materials accordingly for improved results.
  • Developed strong relationships with vendors and suppliers to provide additional resources and expertise during product-specific trainings.
  • Evaluated staff members'' progress regularly, providing constructive feedback and personalized coaching for continuous improvement.

Sales Associate

Metter BP
01.2010 - 12.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Metter High School
Metter, GA

Skills

  • Hardware installation
  • Facility cleaning
  • Maintenance management
  • Troubleshooting
  • Work order processing
  • Reliability

Timeline

TLE Associate

Walmart
07.2021 - 07.2022

In Store Trainer

Parker's
04.2013 - 05.2021

Sales Associate

Metter BP
01.2010 - 12.2011

Metter High School

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Lacie Baxter